Receptionist & Marketing Assistant

At Forms+Surfaces, we bring together innovative and skilled craftspeople to create breakthrough design solutions that enhance the way people live and work around the world. As the Receptionist & Marketing Assistant and part of our Pittsburgh team, your career will put you on the front line of our activities. You'll find the products we make indoors, outdoors, and everywhere in between: from office buildings and airports, and restaurants and hotels, to universities, healthcare facilities, and parks and city centers. It’s an exciting and fast-moving place to work.

Forms+Surfaces is seeking a highly organized and detail-oriented Receptionist & Marketing Assistant to manage front desk operations while overseeing product sample coordination and marketing email communications. This position offers an excellent opportunity for a motivated professional looking to establish and grow their career within a dynamic and innovative company.

Schedule: 40 hours per week, in office
Length of Position: Permanent
Location: Glenshaw, PA
Reports To: Manager, Brand Marketing

Key Responsibilities:
Reception & Administrative Support
• Serve as the first point of contact by professionally answering and directing incoming phone calls.
• Welcome and assist visitors, ensuring a positive and professional guest experience.
• Monitor and respond to incoming marketing emails, ensuring inquiries are addressed promptly and
professionally.
• Accurately enter sales leads into CRM system and ensure data integrity.
• Manage and update email routing protocols to optimize workflow and communication efficiency.
• Manage and distribute incoming mail and correspondence.
• Coordinate client visits, ensuring all arrangements are in place to provide a seamless and professional
experience.
• Organize and process FedEx shipments for general office needs as required.

Regional Support & Product Sample Management
• Assist with product sample management, including inventory tracking, quality assurance, packaging, and
distribution.
• Ensure all outgoing samples meet company quality standards.
• Maintain and update sample inventory records to support operational efficiency.
• Collaborate closely with the Marketing Events & Sales Support Specialist to ensure accurate and timely dispatch
of product samples.

Qualifications & Skills:
• Associate’s degree or equivalent experience required.
• 1-2 years previous experience in customer service or receptionist roles preferred.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills with a professional demeanor.
• Proficiency in Microsoft Office Suite; experience with CRM systems is a plus.

Physical Requirements:
• Must be able to sit for extended periods of time
• Must be able to lift 50 pounds
• Ability to look at a computer screen for extended periods of time

This role provides valuable exposure to the architectural and design industries while offering hands-on experience in marketing operations, product sampling, and client interactions. If you are proactive, detail-oriented, and eager to develop within a growing and innovative company, we encourage you to apply!

Benefits:

• 401k
• 401k Matching
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Referral Program
• Retirement Plan
• Vision Insurance

Ability to Commute/Relocate:

• Glenshaw, PA: Reliably commute or planning to relocate before starting work (Required)

Forms+Surfaces is an Equal Opportunity Employer-minorities/ females/veterans/individuals with disabilities /sexual orientation/ gender identity.