Server/Waitstaff

The Game

The Mission of Madeline’s Dining & Events is to create a dining experience so enjoyable, that our guests can’t wait to see you again, because we know delighted guests make the best loyal customers. To make this happen, we will help our employees maximize their earning potential by providing them the training and support they need to do what they do best!

The Pay

Compensation is hourly wage plus tips. Base pay is based on experience. The best servers know that servers are really salespeople that boost their commission (tips) by recommending and selling and providing superior efficient friendly service.

Job Summary

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return.

Benefits

• We offer many great benefits, including free early access to your pay through Homebase. Other benefits include vision, dental and health care insurance at group rates, meal discounts, and paid time off for full time employees after one year.

Activities and Responsibilities

• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems.
• Take food or beverages orders from guests.
• Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
• Inform guests of menu changes and daily specials and make recommendations you genuinely feel your guests will enjoy.
• Enter guests’ food orders on hand-held devices or computers for transmittal to kitchen staff.
• Garnish and decorate dishes in preparation for serving.
• Serve food or beverages to guests and prepare or serve specialty dishes at tables as required.
• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
• Describe and recommend wines to guests.
• Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Bring wine selections to tables with appropriate glasses and pour the wines for guests.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
• Prepare checks that itemize and total meal costs and sales taxes.
• Collect payments from guests.
• Thank guests for their visit and invite them to return.
• Clean tables or counters after guests have finished dining.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Qualifications

• Ability to listen and communicate effectively
• Able to multitask efficiently
• Strong organizational skills
• Skilled at selling and suggesting
• Strong desire to have fun genuinely pleasing people, like you like to be pleased when you dine out.
• Satisfaction in crushing a dinner rush!

Statistics show that skills and talents you develop as a hospitality server will take you far in life. Apply today!

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase . Free employee scheduling, time clock and hiring tools.