Licensed Auto Damage Appraiser/Estimator

Job Description

Job Description

Welcome to Toyota of Stroudsburg, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do. If you share our commitment to integrity, service, and community, then you're in the right place. Join us in upholding these principles as we strive for excellence together.

Honesty

Ethical, take responsibility, be accountable to yourself and your team, build trust through

transparency and open communication

Willingness to Help Others

Help others without expecting anything in return, be empathetic, dedicated to serving something

besides ourselves, driven by the belief that everyone can grow

Always Does the Right Thing

Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount

of money is worth betraying someone's trust in your or in the dealership

Passion for Excellence

Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously

Commitment to Customer, Team and Community

We take care of the community we live in, empower others to achieve their goals, you represent the

team well at work and in the community, show up ready to give your best effort for those who rely on

you

Job Description:

Assists with the daily operations management of the body shop and employees as they perform vehicle body, mechanical and paint repairs to ensure the highest levels of productivity and quality.

Performs claim estimating, ensure accurate payment and collection of claims and supplements

Ensures that the quality of all repairs meets or exceeds Toyota Motor Sales Collision Certification standards as well as insurance company guidelines and policies and systems

Maintains good working relationships with insurance companies and adjusters

Ensures that any customer complaints are handled tactfully, promptly, with genuine concern

Participates in the continuous improvement of all department’s policies, procedures and guidelines.

Manages repair order documentation and review all completed repair orders daily to ensure full compliance with insurance company, Toyota Motor Sales, Central Atlantic Toyota and TSS policies and procedures.

Reports to Collision Center Manager on a daily basis on all operational areas of the department.

Maintains daily payroll for all estimates assigned

Manages the parts status for all estimates assigned and report same during daily production meetings

Obtains and maintains all training and certifications to meet Insurance, I-Car, Toyota and Compliance requirements

Collision Estimator Standards:

The collision estimator should possess a strong understanding of automotive repair processes, parts, and materials. They should have a comprehensive knowledge of vehicle systems, structural components, and the effects of collisions on vehicles.

Collision estimators should be able to accurately assess the damage caused by a collision and provide an estimate for the repair costs. Their estimates should as close as possible to the actual repair cost to ensure fair and reasonable pricing for customers and insurance companies

Collision estimators must pay close attention to detail when inspecting damaged vehicles. They should be able to identify both visible and hidden damage, as well as potential safety concerns that may arise from the collision.

Proficiency in using collision estimating software is crucial for a collision estimator. They should be able to input the relevant data and generate detailed estimates using industry standard software programs.

Effective communication skills are essential for a collision estimator. They need to be able to clearly explain the repair process, cost breakdown, and any additional services required to customers, insurance adjusters, and technicians. They should also be able to answer questions and address concerns in a professional and customer-friendly manner.

Collision estimator should be able to provide estimates in a timely manner. Promptness is crucial to facilitate the repair process and ensure coordination between the estimator, insurance company, and repair facility.

Staying up to date with the latest advancements in automotive technology, repair techniques and standards is important for a collision estimator. It is expected that they will actively pursue continuing education and training opportunities to enhance their skills and knowledge.

Collision estimators are required to maintain a minimum standard of production gross dollar sales of $75000 dollars per month. All team members are required to meet or exceed this minimum benchmark to maintain our collective growth and profitability. By consistently achieving this standard, we will collectively contribute to the company's progress and individual success.

Collision estimators are required to comply with state laws and regulations governing their profession. This includes maintaining liability insurance, if required, and following any specific protocols or standards set by the licensing authority.

Qualifications and Education Requirements :

High school diploma or equivalent required

Three-years of experience in a high-paced body shop required

PA Damage Appraisers license required

Valid PA Driver License

Compensation: Draw and Commissioned