Information Technology Technician

Position Information

Posting Number

S341P

Posting Text

Job Title

Information Technology Technician

Type of Employment

Full Time

Bargaining Unit

AFSCME

Full-Time/Part-Time

FLSA

Salary Range

$51,971

Position Classification

IT Technology Support

Department

Information Technology

Posting Text

Job Summary / Basic Function

Works directly with the Manager of Technology Support Services and the Senior Technology Support Analysts to implement common IT support services. Responsible for researching and resolving a high volume and a wide variety of information technology problems and issues directed to the IT Support Center and appropriate related units. Performs tier 1 and tier 2 level IT support services. Maintains broad expertise of computer hardware and software, administrative computing standards and academic computing standards. Participates in the evaluation, selection, design, and development of tools to support IT Services operations and IT Services customers. Participate in projects as needed. Supervises and trains student assistants. Provides recommendations for hardware and software purchases. Travel as needed to other campuses or remote sites.


Responsible for the daily support and operation of services such as the IT Support Center and related units. Responsible for researching and resolving a high volume and wide variety of information technology problems and issues directed to the IT Support Center. Works closely with Senior Technology Support Analysts to provide production support for all information and application systems. Interacts with external vendors and other departments as needed to resolve IT issues.


Recommends enhancements and maintains accurate content within the common helpdesk application. Function as an intermediary between the faculty, staff and administration users and the IT staff, other departments, outside vendors and contractors, as requested.


Develops and maintains detailed knowledge about all technologies utilized. Including a full spectrum of application systems, microcomputer hardware and software, Scripting languages, e-mail systems, operating systems, and local area networks. Provides recommendations for pc hardware and software purchases, , and technical facility maintenance/operation. Recommends enhancements and maintains accurate content within the common helpdesk application.


Collaborates with the Senior Technology Support Analysts, employees and students to understand the information technology services and needs. Coordinate and/or provide office workgroup training and IT related training sessions and develop training and knowledgebase materials.


Completes independent studies, attends training courses, reads pertinent industry publications, and participates in related electronic forums to stay current with new technologies, business processes, and regulatory matters.

Required Skills, Knowledge & Abilities

Minimum of Education / TrainingRequired Education Summary

An associate’s degree in any information technology field; or Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; or An equivalent combination of experience and training.

Preferred Qualifications

• B.S. Computer Science, Management Information Systems, or related work experience in field.
• Minimum 3 years relevant information technology support experience in a higher education environment.

Physical Demands

Work Location

Edinboro Campus

Is travel to other PennWest campuses required for this position? If so, how often?

No.

Work Hours

8am - 4pm Monday-Friday

Posting Date

01/13/2026

Closing Date

01/28/2026

Open Until Filled

No

Diversity Statement

PennWest University’s Office of Community, Opportunity, Responsibility, and Engagement (CORE) provides strategic leadership in fostering a campus environment grounded in dignity, belonging, and opportunity for all students, faculty, and staff. Through comprehensive programs and collaborative partnerships, CORE advances student success, cultivates academic and leadership development, and strengthens community engagement in alignment with the university’s mission.

ADA Statement

To request reasonable accommodation to participate in the job application or interview process, contact Amy Salsgiver, ADA Coordinator, [email protected] ; 814-393-2109. Pennsylvania Western University complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

EEO Statement

Pennsylvania Western University of Pennsylvania is committed to providing equal access to all individuals and prohibiting any form of discrimination and harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation, gender identity and expression, pregnancy, genetic information, disability, status as a veteran, or any other characteristic prohibited under Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and other pertinent state and federal laws and regulations. Direct inquiries to the Title IX Coordinator, 423 Becht Hall Clarion Campus 16214-1232; email [email protected] or phone 814-393-2109. Inquiries may also be directed to the Director of the Office for Civil Rights, Department of Education, 330 Independence Avenue, SW, Washington, DC 20201.