Client Care Specialist

Job Description

Job Description

Position overview:

The opportunity for growth starts here as SDI welcomes you into the world of purchasing! The Client Care Specialist will support our awesome team of Purchasing Managers by investigating and resolving issues with client and suppliers daily. If you are looking for a role where you can start learning the ropes in the purchasing world, look no further and apply today!

Everyone here is a team player, which is why we are looking for folks who are comfortable working between the hours of 8:00 am - 8:00 pm. You would be scheduled for 8-hour shifts.

This is a fully remote opportunity based in the United States. This is a non-exempt position and is eligible for overtime pay.

A typical day in the life of a Client Care Specialist:

• Confirm dispatched purchase orders with suppliers.

• Communicate any purchase order status updates with the client.

• Create, develop, and maintain daily client purchase order files.

• Respond to requests concerning shipments in a timely manner.

• Anticipate problem transactions and collaborate with the customer to come to a solution together.

• Perform research on any missed/late purchase order deliveries to ensure items are delivered on time.

The skills you’ll contribute to our diverse team:

• High school diploma.

• Enjoy solving complex problems through working independently or collaborating with your team.

• Comfortable being in a call-center environment (it’s not as fast-paced as a call center role, but you will be on the phone and answering emails consistently throughout the day).

• Comfortable with Microsoft Office suite.

Who are we?

At SDI, we’re proud to help essential organizations across North America compete more effectively in a challenging global marketplace – and keep our economy moving. We do this by thinking differently, questioning conventional wisdom, and constantly challenging the status quo. We’re evolving the way leading manufacturers, multi-site retailers, and higher education think about their maintenance, repair, and operations (MRO) strategies – the critical supply chain of parts, materials, equipment, and consumables necessary to keep plants and facilities operating safely and productively. Every day, we help companies eliminate waste, minimize risk exposure, and stay competitive on an ever-changing world stage.

Why work for SDI?

The Philadelphia Inquirer named us a Top Workplace in 2023! Additionally, we pride ourselves on taking care of our employees. Here are some of the benefits we offer:

• Health insurance (medical, dental and vision).

• Training and development opportunities – 2023 winner of the People Accelerator award.

• Vacation, wellness days, pet bereavement days and 12 paid holidays.

• 401K with a company match.

• Tuition reimbursement.

• Student loan repayment assistance.

• Reimbursement for safety shoes.

• Discounted tickets to a variety of different vendors.

The pay range for this position is $19.00–$21.00 per hour. Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.

EEO

SDI is proud to be an equal opportunity employer committed to inclusion and diversity. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation for any part of the employment process, please let us know by contacting us at [email protected]. SDI participates in the E-Verify program.