Systems Analyst 2

Job Description

Job Description

Job description

2nd shift would be 3pm to 12am EST

3rd shift would be 11pm to 8am EST

Company Overview

Schultz Technology Solutions, LLC is a fast-growing technology company dedicated to providing comprehensive solutions in voice and data cabling, security systems, and computer networks. Our mission is to deliver high-quality services that meet the diverse needs of our clients.

SUMMARY

Schultz Technology is seeking a Systems Analyst 2 to provide exceptional client support, troubleshooting, and maintenance services for desktop, network, server, and other IT systems. With a Client First approach at the core of our values, this role is crucial in ensuring that all support tasks are carried out to the highest standards, maintaining Schultz Technology’s reputation for excellent client service.

At Schultz Technology, we are committed to fostering a collaborative and growth-oriented work environment where teamwork and service excellence are at the heart of our success.

KEY RESPONSIBILITIES

Client Service:

• · Consistently uphold a client-first philosophy by prioritizing client satisfaction and delivering exceptional service in every interaction.
• · Demonstrate a proactive approach to understanding and addressing client needs, ensuring all inquiries and requests are handled in a timely, professional manner.
• · Serve as a reliable point of contact for clients, offering tailored solutions and expert guidance to resolve issues effectively and efficiently.
• · Strive to exceed client expectations by anticipating potential challenges and offering preemptive solutions to minimize disruptions and enhance their experience.
• · Foster long-term client relationships through excellent communication, transparency, and a focus on building trust and mutual respect.
• · Continuously monitor and evaluate client feedback to ensure high service standards and identify areas for improvement, working toward consistently meeting or surpassing satisfaction targets.

Duties and Responsibilities

• · Travel to client locations for on-site support, maintenance, and troubleshooting.
• · Provide remote assistance to clients for desktop, network, and server issues, ensuring quick resolutions.
• · Oversee the deployment, maintenance, and administration of server environments.
• · Deploy and manage VMware ESXi and Microsoft Hyper-V virtualization platforms.
• · Install and configure SonicWall firewalls and routers, ensuring seamless client connectivity.
• · Manage printer deployment and ongoing maintenance to ensure optimal functionality.
• · Install, configure, and troubleshoot software to maintain operational efficiency.
• · Perform malware removal and ensure system security for clients.
• · Administer and support Office 365 and Azure environments for clients.
• · Conduct best practices assessments to optimize client IT infrastructure and workflows.
• · Maintain a travel requirement of a minimum of 50%.
• · Perform additional tasks as assigned, ensuring continuous support and client satisfaction.

QUALIFICATIONS

To perform this role successfully, an individual must be able to perform each essential duty to a high standard. The following qualifications are required:

Required:

• Strong experience with firewalls (e.g., Cisco, SonicWall)
• Proficient in Windows Server 2012R2–2022 and Windows 7/8/10/11
• Hands-on experience with VMware ESXi 7+ or Microsoft Hyper-V
• Familiarity with Professional Services Automation (PSA) tools such as ConnectWise and/or Automate
• Expertise in troubleshooting hardware and software issues
• Outstanding written and verbal communication skills with a client-first approach
• Strong attention to detail and problem-solving abilities
• Ability to work effectively both independently and as part of a team
• High School diploma or equivalent required

Preferred:

• Bachelor's degree in Information Technology or a related field
• Previous experience with network infrastructure and server deployment
• Experience with Office 365/Azure administration
• Certifications in relevant technologies (e.g., VMware, Cisco, Microsoft)
• Knowledge of malware removal and security best practices

CERTIFICATES, LICENSES, REGISTRATIONS

· Preferred, but not required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit or stand for extended periods during shifts
• Occasional lifting, up to 20 pounds, of office equipment and supplies
• Reaching above shoulder height, bending, or stooping as required for filing or setting up equipment
• Use of standard office equipment such as computers, phones, and printers

WHY YOU’LL LOVE WORKING AT SCHULTZ TECHNOLOGY

At Schultz Technology, we pride ourselves on fostering an innovative, inclusive, and supportive work environment. We believe that a collaborative team drives success, and we are committed to creating an atmosphere where you can thrive, grow, and make a meaningful impact. We encourage you to bring your ideas, creativity, and energy to help shape our IT solutions and support the diverse needs of our organization.