District Service Manager
- Provide counsel to retail customers through assigned customer relation visits and Yamaha Marine dealers through assigned technical visits.
- Train new Marine dealers in business operations and processes of Yamaha, including system books and libraries.
- Plan and execute mini clinics and dealer development visits. Review Marine Link profile(s) to determine recommendations and suggestions for dealer improvement.
- Communicate on items related to service issues by completing timely Yamaha Customer Relationship Management System (YCRMS) Reports, Monthly Reports and Market Information Reports.
- Work with District Marketing Managers to improve the dealer network by coordinating assigned Boat Shows and responding to unassigned inquiries.
- Present annual Marine Technical update seminars, as assigned (i.e., arranging invitations, curriculum training and answering product questions).
- Provide technical support for the corporate display at boat shows, OEM events, fishing tournaments, and other events, as required.
- Manage a business travel budget, keeping current and accurate all required expense documentation and maintain company issued vehicles, equipment, and Yamaha supplies.
- Associates degree (preferably in Marine Technology), or equivalent Marine industry Service certifications.
- Minimum 3-5 years’ Marine industry Service experience, troubleshooting and repairing outboard engines.
- Minimum 2-3 years’ experience in rigging and maintenance of boat fuel and electrical systems (may run concurrently with Service experience).
- Proficient in Microsoft Office (Word, Excel, Outlook, etc.) with the ability to effectively navigate and utilize computer systems and business applications.
- Proven track record of delivering high-quality customer service while resolving technical issues within a dealership, another division of Yamaha Motor Corporation, or a boat manufacturer preferred.
- Demonstrated strong administrative and written communication skills.
- Experience developing and delivering training materials in a classroom setting is preferred.
- Must be able to consistently lift, carry, push, and pull up to 50 lbs. and perform physically demanding tasks.
- Willing to travel 50% – 75% within assigned territory.
- 401(k) and Profit Sharing
- Fertility Benefits
- 37.5 hour work-week
- Medical, Dental, Vision
- Life and AD&D Insurance
- Wellness Program
- Short-Term Disability Coverage (for hourly roles)
- Long-Term Disability
- Student Debt Repayment Benefits
- Ability to borrow Yamaha product
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