Call Center Representative (Remote after training)
Responsibilities:
- Answer inbound calls from patients in a professional and courteous manner
- Assist patients with registration, appointment scheduling, referrals and pre-authorizations
- Address patients concerns and escalate complex issues to appropriate departments or supervisors
- Make outbound calls to follow up on patient inquiries or resolve issues as needed
- Maintain accurate and detailed records of customer interactions and transactions
- Meet or exceed performance goals for call volume, response time, and customer satisfaction
Requirements:
- High School diploma or GED required
- 1 year of clerical, customer service, or administrative support experience in a highly customer oriented organization
- Knowledge of basic Medical terminology, Computer and EMR skills
- Strong organizational skills with attention to detail
- Excellent communication and interpersonal abilities
- Strong active listening skills with the ability to empathize and resolve customer issues
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in basic computer skills and familiarity with CRM software
Job Details:
- Full Time: M-F 830am-5pm
- Pay: $19.00 per hour
- Job Type: REMOTE after training
Background Credentials:
- Background Check
- Core Mandatory Annual Training
- Drug Screen
- Educational Verification
- Employment Verification
- FACIS 3M Screening
- National Sex Offender and Predator Register Search
- OFAC Sanction
- OIG
- PA Medicheck
- PATCH
- References
- SAM Sanction
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
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