Risk and Compliance Officer - Member Experience

Overview:

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities:

As a First Line Risk and Compliance Officer, the Risk and Compliance Officer - Member Experience ensures that inherent risks in business processes, products, and activities are identified, assessed, mitigated, and monitored. This position partners closely with business leaders to ensure risks are understood, controls are designed and operating effectively, and that activities support safe and sound banking practices in compliance with applicable laws, regulations, and internal policies The role executes risk and control self-assessments, oversees issue identification and remediation, monitors risk metrics, and escalates emerging issues. The role serves as the primary risk and compliance liaison between the business and Second Line Risk and Compliance functions. The role may partner with Second Line Risk and Internal Audit during reviews, exams, and issue resolution. Finally, the role promotes a strong risk and compliance culture by embedding risk awareness into day-to-day business activities and training for business units.


The Risk and Compliance Officer – Member Experience ensures that all member facing operations comply with regulatory requirements while supporting a seamless and trustworthy service experience. This role oversees risk and compliance across Collections—including adherence to UDAP/UDAAP standards and proper repossession practices—while also partnering on member service escalations. The officer provides oversight for loan servicing, ACH payments, and Regulation E disputes involving ACH and ATM transactions, ensuring investigations and resolutions meet regulatory timelines and documentation standards. They also support the contact center by reviewing outreach practices for compliance with TCPA requirements. A critical part of the role includes maintaining a thorough understanding of deposit account regulations, including federal and state banking laws, Reg E, Reg CC, BSA/AML requirements, and internal policies governing account maintenance, funds availability, and transaction processing. Across all functions, the officer monitors risk trends, interprets regulatory changes, supports audits and examinations, and provides training to frontline teams to ensure the credit union delivers a compliant, member centric experience.


SKILLS
• Knowledge of credit union regulations and standards (e.g., BSA/AML, OFAC, UDAAP, privacy, lending compliance)
• Strong analytical, problem-solving, and organizational skills
• Excellent written and verbal communication abilities
• Ability to develop policies, conduct audits, and perform risk assessments
• Proficiency with compliance management systems and Microsoft Office
• Knowledge on applicable laws and regulations


COMPETENCIES
• Accountability and self-management
• Communication
• Effective knowledge
• Innovation and problem-solving
• Teamwork and leadership


WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
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Qualifications:

5-8 years of related experience

Education Level: General and business knowledge equivalent to a bachelor's degree Certifications: Certification in Compliance (CRCM and/or NCCO) preferred; Certified Anti-Money Laundering Specialist (ACAMS) preferred; Bank Secrecy Act Compliance Specialist (BCACS) preferred Compensation Overview:

The salary range for this position is listed below. The actual amount offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant job-related consideration. Compensation is thoughtfully determined based on the roles specific needs and the candidates qualifications.

The minimum salary for this position is: The salary range for this position is $76,000/yr - $125,000/yr About Us:

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE> me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.
Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you – personally and professionally

Equal Opportunity Employer:

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.