Volunteer coordinator

A rare opportunity has arisen for a creative, driven and organised individual to substantially contribute to the health and wellbeing of patients and staff in NHS Dumfries and Galloway through the provision of a vibrant volunteering service.

You will be

• Responsible for promoting, recruiting, training, coordinating and supporting volunteers for NHS Dumfries and Galloway.
• Supporting NHS Dumfries and Galloway to maximise the potential of volunteering to add value to patient and staff experience across the region.
• Working collaboratively with the Spiritual Care service to support the delivery of person-centred care.
  
  

The post sits with the Boards Patient Services team and is part of the Nursing, Midwifery and Allied Health Professional (NMAHP) Directorate.

The role is primarily based at Mountainhall Treatment Centre and Dumfries and Galloway Royal Infirmary, with a requirement to travel across the board area as necessary.

What You’ll Do

The main duties of the role comprise but are not restricted to:

• Lead and manage volunteering across NHS Dumfries and Galloway
• Attract, inspire and resource suitable candidates for volunteering positions
• Lead and deliver on the continuous development of volunteering in relation to involvement of individuals who directly offer voluntary support to the organisation
• Identify and develop, with relevant stakeholders, a range of initiatives deemed suitable for volunteer involvement
• Continuous liaison with key members of staff (e.g. Lead Nurses, Heads of Department, Senior Charge Nurses, Spiritual Care Lead) to position volunteers in areas that will ensure they are provided with relevant and meaningful duties, ensuring any issues are addressed and resolved in a timely manner
• Be an active and constructive participant in development of the Volunteering Service for NHS Dumfries and Galloway.
• Ad hoc support for wider patient experience initiatives as required.
  
  

What You’ll Bring

These will include but are not restricted to:

• Educated to degree level or with extensive relevant experience.
• Experience working in health and social care, or a similar related field.
• Ability to establish and maintain excellent working relationships with volunteers and colleagues.
• High degree of organisational ability, together with excellent written and oral communication skills.
• Ability to handle and prioritise a diverse workload.
• Proficient in use of Microsoft Office packages. i.e Microsoft Word/ Outlook, Excel.
• Excellent networking and influencing skills.
• Ability to deal with enquiries in a professional and courteous manner
• Ability to work under pressure and without close supervision
• Flexible attitude to work in general.
• An understanding of and the ability to maintain confidentiality.
• Excellent interpersonal skills required
• Knowledge and experience of directly working with Volunteers, preferably within an NHS environment.
• The willingness and ability to travel is essential to cover a wide geographical area across Dumfries and Galloway.
• Excellent presentation skills
• Knowledge and understanding of NHS Dumfries and Galloway’s structure and function
• Knowledge and understanding of the person-centred care framework and how this links to designing appropriate volunteer opportunities.
  
  

Informal contact: Emma Murphy, Patient Feedback and Whistleblowing Manager, [email protected]

All applicants will be required to attend the interview in-person in Dumfries.

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: