Field Service Engineer III - Indianapolis, IN

Working Location: Indiana, Indianapolis

Workplace Flexibility: Field

For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. _ _

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: .

Job Description

The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under minimal supervision, the FSE will service and provide expert level technical support to assigned equipment. They may be assigned a mentoring role to work closely with a Level I or II Field Service Engineer to ensure effective training and development of that employee.

Job Duties

• Establish and maintain a high level of customer satisfaction with assigned products, support, and service

• Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system

• Train customers on the basic operation and use of assigned products

• Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements

• Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.

• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner

• Open communication with territory Sales Representatives

• Provide support at conventions, trade shows and customer trial

• Assist in the planning of Endoscopy/Surgical room video and audio cabling and other special projects as directed

• Prepare train and mentor level 1 or 2 field service engineers as necessary

• Possess and maintain an expert level of knowledge and skills required to produce the highest levels of customer service support. Employee will be required to possess a subject matter expert level of technical understanding, operation and concept with endoscopy equipment, core products and ancillary products. Satisfactorily displays the competencies of the essential duties and responsibilities for the FSE Levels I and II as described in the job descriptions

• Motivate and maintain individual and team momentum by supporting up line management in day-to-day operations of specific team members, teams or assigned functions

• Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities

• Performs other duties as assigned.

Job Requirements

Required:

• Associate degree in electronics, computer science or related technical discipline is required or four plus years of equivalent experience (medical devices preferred) and or Military Technical experience

• Minimum five to seven years as a Field Service Engineer, or equivalent experience

• Experience in field service, project management and or sales support

• Proficient in technical issue management

• Demonstrated project management experience with video, computer and or electronic product installations

• Must be a self-starter, able to travel on short notice and work independently with minimal supervision

• Must be capable of multi-tasking, setting priorities and scheduling work activities

• Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments

• Basic understanding of computer systems, video, audio, and control system concepts

• Ability to travel overnight (>40%)

• Ability to work flexible hours as required including weekends

• High degree of personal organization

• Experience working with and troubleshooting electromechanical / microprocessor-based products

• Experienced user of Microsoft Office tools, including Excel, Word, and Power Point.

• Strong customer service skills

• Solid working knowledge of electronics, personal computer hardware and software

• Proven ability to work under pressure

• Ability to articulate technical and user needs in a concise manner easily understood by all

• Ability to work with field personnel, management, and customers

• Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co-workers and customers

• Must always hold a valid U.S. Driver's License that is not revoked or suspended in any state, province, or other jurisdiction

• Excellent communication skills both written, verbal, and presentation

• Cooperate and participate as an effective team member in creating a positive working environment

Preferred:

• CompTIA Net+ or CompTIA A+ or other similar industry recognized certification is preferred

• Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable

• Experience working with and troubleshooting video display and video routing systems is desirable

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on-demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance*

• 12 Paid Holidays

• On-Site Child Daycare, Café, Fitness Center

Connected Culture you can embrace:**

• Work-life integrated culture that supports an employee centric mindset

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: .

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit .

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let's realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Field Service