Customer Service Representative

Job Description

Job Description

Triangle Heating, Cooling, Plumbing & Electrical – Bellefonte, PA Customer Service RepresentativeBe the First Impression of a 5-Star Home Services Company

At Triangle Heating, Cooling, Plumbing & Electrical, we believe exceptional customer service begins with the very first phone call. As a Customer Service Representative, you'll play a critical role in creating outstanding customer experiences while helping homeowners schedule the services they need.

Serving Central Pennsylvania, Triangle provides residential heating, cooling, plumbing, drain, and electrical services under one roof. Our continued growth is built on exceptional customer care, teamwork, and a commitment to doing the right thing for every customer. We offer year-round work, ongoing training, competitive compensation, and opportunities to grow your career within a supportive, family-oriented culture.

Why Join Triangle?

• Competitive compensation

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Paid Time Off

• Paid Training and Professional Development

• Year-Round Stable Employment

• Career Growth Opportunities

• Family-Oriented Culture

• Supportive Leadership Team

The Role

As a Customer Service Representative, you'll be the primary point of contact for our customers, ensuring every interaction is professional, friendly, and solution-oriented. You'll schedule service appointments, support our dispatch team, maintain accurate customer information, and help deliver an exceptional customer experience from the first call through job completion.

Key Responsibilities

• Convert inbound customer calls into booked service appointments.

• Make outbound calls to schedule maintenance visits, follow up on open opportunities, and support membership and seasonal campaigns.

• Deliver exceptional customer service while resolving customer questions and concerns professionally.

• Coordinate with dispatch to maximize technician efficiency and appointment availability.

• Maintain accurate customer records and update information within the company's operating system.

• Promote maintenance agreements and additional services when appropriate.

• Communicate effectively with technicians, dispatchers, and management to ensure a seamless customer experience.

• Meet individual and team performance goals while maintaining a high level of customer satisfaction.

• Participate in ongoing training and contribute to a positive, team-oriented work environment.

Qualifications

• Previous customer service, call center, dispatch, or administrative experience preferred.

• Experience in HVAC, plumbing, electrical, or other home service industries is a plus.

• Excellent communication and active listening skills.

• Strong attention to detail and organizational abilities.

• Ability to multitask and remain calm in a fast-paced environment.

• Comfortable working with computers and learning scheduling or CRM software.

• Positive attitude with a strong work ethic and team-first mentality.

• ServiceTitan experience is preferred but not required.

What Success Looks Like

Success in this role means creating outstanding customer experiences, maximizing booked appointments, supporting efficient field operations, and helping Triangle continue delivering the five-star service our customers have come to expect.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.