Quality Assurance Specialist

Job Description

Job Description

At JEVS Human Services, we believe in giving people possibilities—opportunities to be self-sufficient and satisfied. Each year we touch nearly 16,000 lives, focusing on individuals with physical, developmental, and emotional challenges as well as those facing adverse socio-economic conditions including unemployment and underemployment.

Currently we have an exciting opportunity with our Work Ready program as a Quality Assurance Specialist . Work Ready provides a comprehensive set of employment-oriented services to those receiving Public Assistance benefits, including those who are in need of specific help managing barriers to self-sufficiency.

This role, located in our Center City Philadelphia office, offers flexibility and a hybrid environment. This position is full time, 35 hours per week.

As the Quality Assurance Specialist you will be responsible for reviewing records, checking for accuracy and completeness, and verifying that all program requirements are met.

Day to Day :

• Maintain a working knowledge of TANF and the PA Department of Public Welfare regulations.
• Ensure effective, accurate and coordinated communications with County Assistance Liaison.
• Prepare periodic written reports, both statistical and narrative.
• Participate in supervisory meetings, clinical team meetings and division meetings on an ongoing basis Participate in contract compliance and achievement of program goals.
• Participate in additional programmatic and agency-wide activities as assigned.
• Participate in program and Workforce Initiatives Unit Total Quality Management Implementation.

• Completes all data entry into CWDS database and data enters into internal database (ETO) as needed.
• Review client files for accuracy and compliance including client time and attendance records.
• Prepare and review for accuracy periodic reports, both statistical and narrative.
• Participate in program and Workforce Initiatives Unit Total Quality Management Implementation.

Requirements :

· Bachelor’s degree and a minimum of 2 years’ relevant experience.

· Demonstrated ability to problem solve and collaborate with a variety of customers in the Welfare to Work Industry.

· Proficient in MS Office applications (especially MS Word and Excel). Willingness to learn JEVS specific database.

What’s in it for you :

• 401(k), with company match
• Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses
• Health, Dental, and Vision coverage
• Ample paid vacation and sick time
• 10-12 paid holidays per year
• Pre-tax commuter benefits
• Continuing education, professional development opportunities, retreats, and training
• Annual holiday party and office outings
• Wellness workshops and activities and access to the Employee Assistance Program
• Dress-down Fridays
• Employee referral bonus
• Reimbursement of eligible mileage and travel expenses

The base pay for this position ranges from $47,500 - $57,500 and will vary based on factors such as skills and experience. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services’ employees, our community partners, and the individuals we serve.

For more information about what it’s like to be a part of the JEVS team, visit our careers page at

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process.