Customer Service Rep
We are seeking a detail-oriented and proactive Customer Service Representative to join our clients team. In this role, you will be the primary point of contact for our B2B clients, managing the full "Order-to-Cash" cycle. You will be responsible for ensuring order accuracy, tracking production milestones, and resolving logistical challenges. Expertise in either Salesforce (CRM) or SAP (ERP) is strictly required to maintain our high standards of data integrity and operational efficiency.
salary: $20 - $24 per hourshift: First
work hours: 8 AM - 4 PM
education: High School Responsibilities
- Order Management: Process complex purchase orders (POs) accurately into SAP or Salesforce , ensuring correct pricing, quantities, and discount logic are applied.
- Production Liaison: Coordinate with the Production Planning and Warehouse teams to provide customers with accurate lead times and shipping dates.
- Technical Support: Answer inquiries regarding product specifications, material availability, and custom manufacturing capabilities.
- Problem Resolution: Manage "Return Material Authorizations" (RMAs) and shipping discrepancies (shortages, damages) by investigating root causes and issuing credits where necessary.
- Data Integrity: Maintain up-to-date customer profiles, contact information, and special shipping instructions within the system.
- Logistics Coordination: Track shipments via freight carriers and provide real-time updates to customers regarding delays or transit status.
QualificationsYears of experience: 2 yearsExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.
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