IT Strategy & Operations Analyst - Contract (6-9 Months)

Were seeking an analytical organized and proactive IT Strategy & Operations Analyst for a 69 month contract. This role supports a technology organization that is modernizing its infrastructure maturing operational processes and building data-driven insights across multiple teams and regions.

This position is ideal for someone early in their IT career who has at least two years of experience in IT operations systems support analytics or business/technology coordination and is eager to expand into IT strategy and process improvement. This position follows a hybrid schedule and requires a minimum of three in-office days per week at our Philadelphia location.

Key Responsibilities

Data Metrics & Reporting

• Extract clean and analyze operational data from IT systems (tickets uptime licensing asset inventory renewal schedules etc.).
• Build and maintain dashboards visualizations and KPI reports using Excel Power BI or similar tools.
• Identify trends risks and insights that help inform IT leadership decisions.

Vendor Contract & Asset Management

• Organize and maintain vendor and contract documentation in structured searchable formats.
• Track licensing support agreements renewals asset records and spend across key systems.
• Support audits true-ups and vendor review processes.

Process Documentation & Improvement

• Document workflows standards and service processes across infrastructure cloud and support teams.
• Identify operational gaps or inefficiencies and recommend improvements.
• Support creation of technology roadmaps and process maps.

Tools Platforms & Research

• Evaluate software tools and platforms and prepare comparison summaries (features cost risks integration requirements).
• Perform sandbox testing or light configuration under guidance from senior team members.

Operational Coordination

• Prepare meeting materials capture decisions and action items and ensure follow-through.
• Maintain shared documentation spaces project trackers and operational repositories.

Qualifications :

13 years of experience in IT operations systems support technology coordination or IT/business analytics.
Strong analytical and organizational skills with the ability to work independently.
Experience with Excel (pivot tables lookups) Power BI or similar reporting tools.
Familiarity with ITSM concepts and tools (e.g. ticketing asset management change control).
Excellent communication and documentation skills.
Interest in IT strategy process improvement and data-driven decision-making.

Additional Information :

Customized Energy Solutions offers competitive salary commensurate with experience.  Benefits include performance bonus and profit-sharing Medical Savings Account comprehensive health Insurance disability insurance life insurance and 401K matching and tuition reimbursement. Excellent opportunities for advancement.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Remote Work :

No

Employment Type :

Full-time