Desktop Support
As a Desktop Support professional, you will be responsible for providing technical assistance and support to end-users. You will troubleshoot hardware and software issues, ensuring that all systems operate efficiently and effectively.
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Diagnose and resolve hardware and software issues.
- Install, configure, and maintain desktop systems and peripherals.
- Assist in the setup and deployment of new hardware and software.
- Document issues and resolutions in the ticketing system.
- Collaborate with IT team members to improve support processes.
The ideal candidate will possess a blend of technical expertise and interpersonal skills.
- Technical Support experience
- Windows OS
- Mac OS
- Networking fundamentals
- Hardware troubleshooting
- Communication
- Problem Solving
Education: A degree in Computer Science or a related field is preferred.
What's on Offer :This position offers competitive salary and benefits, opportunities for professional growth, and a collaborative work culture. Remote work options may be available, along with access to continuous learning resources.
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