Webinar Operations Associate - Remote - WFH -

Are you passionate about creating seamless virtual experiences and supporting learners? We are seeking a technically savvy and customer-focused Webinar Operations Associate to join our growing team! If you enjoy working in a dynamic, remote environment and have a strong background in webinar production and customer support, we'd love to hear from you.

Position Overview:
As a Webinar Operations Associate, you will play a crucial role in delivering high-quality live webinars while providing exceptional customer support. You will troubleshoot technical issues, manage webinar broadcasts, and ensure an excellent user experience. This role requires a blend of strong communication, problem-solving, and technical skills to ensure smooth operations and customer satisfaction.

Key Responsibilities:
Administer and deliver high-quality webinar broadcasts to learners.
Troubleshoot and resolve technical issues during live webinars to ensure smooth viewing experiences.
Conduct pre-production tests on equipment to avoid issues during live sessions.
Handle customer inquiries and resolve complaints, providing timely solutions and following up to ensure satisfaction.
Provide support for additional customer service needs, including phone and live chat support.
Adhere to communication procedures, guidelines, and policies.
Be available for evening/weekend shifts as needed.
Perform other duties as assigned.
Required Skills and Abilities:
Strong collaboration skills and a quick response time.
Excellent organizational skills, with a keen attention to detail.
Outstanding verbal and written communication skills.
Effective time management skills, with the ability to meet deadlines.
Proficiency in Microsoft Office Suite and general computer skills.
Ability to troubleshoot and resolve problems efficiently.
A focus on continuous improvement and creative problem-solving.
Comfortable working independently and as part of a team.
Adaptability to changing needs and priorities.
A positive and professional attitude toward colleagues and customers.
Ability to work effectively in a fast-paced, sometimes high-pressure environment.
Strong multitasking abilities with minimal supervision.
Preferred Experience:
A college degree, ideally in TV/Film/Video Production, Communications, Computer Science, Audio/Visual, or related fields.
Experience with live production environments, filming, or live streaming video.
Familiarity with remote production environments and video conferencing technologies.
Proficiency in video/audio editing using Adobe Suite is a plus.
Knowledge of HTML5 video playback and CRM systems (Microsoft Dynamics experience is preferred).
Previous experience in customer service or technical support, especially with phone or live chat support.
Compensation and Benefits:
Starting hourly pay of $20 per hour.
Opportunity for an annual discretionary bonus based on both individual and company performance.
Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Flexibility to work remotely.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
We are committed to creating a diverse and inclusive work environment and welcome candidates from all backgrounds to apply. Join a team where hard work is valued, and growth is encouraged.
Employment Type: Full-Time
Salary: $ 20.00 Per Year