Care Team Manager

Senior Helpers Of Southwest Pittsburgh

Job Posting: Client Services Manager (Hourly)

Reports To: Owner

Senior Helpers is seeking a motivated and compassionate Client Services Manager to work directly with the Owner to manage and develop all client services within our franchise territory.

This is an hourly, developmental position with strong potential for internal growth and upward mobility.

The Client Services Manager plays a vital role in ensuring client satisfaction, supporting business growth, and strengthening relationships with clients, families, and caregivers.

Key Responsibilities:

• Confirms that clients and their families are satisfied with Senior Helpers’ services and communicate findings to the Owner.
• Coordinate client engagement activities, including field trips, in-home activities, and oversight of the lending library.
• Take service inquiry calls and follow up with prospective clients to meet revenue goals.
• Identify opportunities to upsell and promote additional service hours.
• Support marketing and internal growth initiatives, contributing up to 20% internal growth each month.
• Assist with the communication and onboarding process for new clients.
• Introduce caregivers to clients and help ensure smooth care transitions.
• Visit clients as directed by the Owner to maintain strong relationships and service quality.
• Send client birthday cards and assist with client recognition efforts.
• Be willing to accept occasional caregiver shifts as needed based on demand.
• Perform other duties as assigned (responsibilities may be modified by the franchise at any time).

Qualifications:

• Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment.
• Strong follow-up and communication skills with prospects, clients, and families.
• Proactive problem prevention and issue resolution abilities.
• Leadership skills and ability to work independently as well as part of a team.
• Minimum of six months of customer service experience (industry experience preferred.
• Proficiency in Microsoft Word, Excel, Outlook, and internet-based tools.
• Ability to learn new software programs quickly.
• Strong verbal communication skills, especially on the phone.

Benefits:

Senior Helpers offers a competitive benefits package including:

• 401K.
• Health insurance.
• Dental and vision insurance.
• Short-term and long-term disability.
• Life insurance.
• Weekly bonus structure.
• Revenue growth milestone bonuses.
• Opportunities for career advancement and professional growth.

How To Apply:

Send resume to [email protected] or call to schedule an interview (412) 851-3223.