Virtual Pharmaceutical Support Specialist - Tier 1

At Syneos Health, we challenge the status quo, we collaborate to deliver solutions, and we are passionate about changing lives…

We are looking for a talented individual to join our team as Virtual Support Specialist.

The Engagement Center Support Specialist is responsible for providing inbound customer support in a contact center environment. Duties include but are not limited to answering numerous inbound phone lines, email communication, outbound follow-up calls, and system documentation. The Support Specialist will assist customers and field representatives in the US with placing customer orders, providing simple shipping updates, and answering customer questions on the client’s web portal.

You are a great fit if you can….

• Answer phone professionally and expeditiously
• Respond to customer inquiries in a timely manner
• Research required information using available resources
• Transfer customer complaints accurately
• Provide customers with service information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Maintain excellent notes in appropriate systems

You are a great fit if you have…

• High School degree or GED required
• Relevant experience required with 1+ years previous telephone customer service experience
• Ability to work remotely with minimal supervision and follow up, and hardware hardwired into local home internet
• Excellent and persuasive communication skills, both oral and written
• Powerful customer focus; effective listener
• Efficient computer and data entry skills; ability to learn new systems and programs quickly
• The drive for self-development, the ability to collaborate, and an action-oriented work ethic

We would love for you to have…

• Associate’s or BA/BS degree
• Experience in a high-pressure and fast paced environment
• Ability to function effectively with other team members in a team environment
• Strong multi-tasking ability
• Detail oriented

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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