Vice President of Service & Manufacturing

Job Description

Job Description

Join the HCRBrands Family — Now Hiring Vice President of Service & Manufacturing
Location: York, PA Manufacturing Facility | National Travel Required

Who We Are

At YorkHoist, we don’t just build and service cranes—we lift people, too. As a third-generation family-owned business, we’ve spent decades fostering a culture of care, respect, and relentless pursuit of excellence. Our team is our greatest asset, and when you join us, you're not just taking a job—you're becoming part of a family that values trust, growth, and showing up for one another.

We’re proud to be a leading force in the material handling industry, but what sets us apart isn’t just our top-tier equipment or national client base—it’s our people-first philosophy and unwavering belief that doing the right thing always comes first.

About the Role

We are seeking a dynamic and driven Vice President of Service & Manufacturing to join our fast-growing, industry-leading team. Reporting directly to the COO, this key leadership position is responsible for overseeing all operations within our Service and Manufacturing departments. The ideal candidate brings a powerful mix of technical expertise, operational excellence, and a client-first mindset, along with the passion and grit needed to lead in a fast-paced, entrepreneurial environment.

This is a hands-on executive role that requires flexibility, national travel, and 24/7 availability to support your teams and ensure client satisfaction—no matter the challenge. If you're a data-driven leader with a track record of scaling teams and delivering exceptional service, we want to hear from you.

⭐ Why YorkHoist? Because You Are Family Here.

• $10,000 Retention Bonus (paid over 3 years)
• Day 1 Benefits & Perks
• Company Provided Vehicle – Yours to Take Home
• Relocation Assistance Available - talk to HR for more information
• Semi-Annual Performance Profit Sharing Bonus
• Annual Holiday Bonus
• Family-Focused Culture that Prioritizes You

???? Compensation

• Base Salary: $110,000 - $145,000
• Monthly Commission: Based on gross profit for YorkHoist manufacturing orders
• Company Provided Hotel and Entertainment Allowance: for out-of-town travel
• Semi-Annual Performance Profit Sharing Bonus

????️ Perks & Benefits — Starting Day One

• Generous Time Off: Enjoy 5 weeks of PTO to relax, recharge, or travel.
• Company provided vehicle for business use (goes home with you).
• 401(k) Retirement Plan: Save for the future with a company-matched 401(k).
• Comprehensive Health Coverage: We cover up to 95% of your premium (based on plan selected).
• Vision & Dental Fully Covered: 100% paid coverage for both you and your family.
• Disability Coverage: Short-term and long-term disability insurance fully provided.
• Life Insurance: Company-paid life insurance to give you and your loved ones peace of mind.
• Tech Perks: Get a company-provided iPhone for business and personal use.
• Wholesale Club Memberships: Choose a Sam’s Club, BJ’s, or Costco membership on us.
• Entertainment On Us: Subscriptions to Netflix, Hulu, ESPN, and Apple Music—yep, we’ve got your downtime covered.
• Home Internet Stipend: We help cover your home internet expenses.
• Monthly Leadership Meal Stipend: Treat your team to meals, treats, and snacks on the job.
• Clothing Allowances: Annual stipends for company branded apparel and safety shoes.
• Professional Development: Access to company-sponsored training to keep your skills sharp.
• Team Culture: Enjoy employee events and a team-focused environment that values connection and collaboration.
• Company sponsored employee events
• Opportunity for promotion and growth
• Semi-Annual Performance Profit Sharing Bonus

???? Schedule & Travel

• Typical Hours : 7:00 AM – 4:00 PM (average 50+ hours per week)
  (With early starts, off-shift work, and overtime as needed to support your team)
• Out of Town Travel : Up to 30%
  (Most trips are 4 nights or fewer)

????️ What You’ll Be Responsible For

• Provide strategic oversight and hands-on leadership for all Service and Manufacturing operations across multiple branches, ensuring alignment with company objectives, growth targets, and client satisfaction goals.
• Champion a proactive safety culture by embedding safety as a core value—implementing rigorous safety protocols, leading by example, and ensuring every team member is empowered and accountable for safe work practices at all job sites.
• Design, implement, and continuously refine scalable workflows, SOPs, and operational strategies that drive consistent, high-quality, on-time, and under-budget performance across service calls, installations, and manufacturing output.
• Directly lead, mentor, and develop Branch Service Supervisors, shop teams, and field technicians , cultivating a high-performing, engaged, and well-supported workforce.
• Establish and track departmental KPIs and performance metrics , using data-driven insights to guide resource allocation, address bottlenecks, and ensure continuous improvement across all operational areas.
• Lead the development and execution of a company-wide technical training and upskilling program , ensuring all field and shop personnel are equipped with the latest tools, techniques, and safety knowledge to perform at the highest standards.
• Personally oversee and execute high-impact projects , including complex manufacturing builds, flagship crane installations, and critical field service engagements, ensuring timely, high-quality delivery and client satisfaction.
• Collaborate cross-functionally with internal departments—including Operations, Purchasing, HR, Finance, and Sales—to streamline project execution, align priorities, and optimize company-wide resource utilization.
• Act as the executive sponsor for key client relationships , building long-term partnerships by delivering a high-touch, personalized service experience and proactively addressing client needs or concerns.
• Instill a culture of ownership, accountability, and continuous learning within the Service and Manufacturing teams—fostering collaboration, pride in workmanship, and alignment around company mission and goals.
• Lead the end-to-end development of new service branches , including market research, location selection, recruitment, onboarding, and establishing core operational infrastructure.
• Expand YorkHoist’s market presence by cultivating resale partnerships with other crane and rigging companies—growing sales of YorkHoist-manufactured bridge cranes, freestanding runway systems, and related offerings.
• Host and facilitate weekly leadership huddles with branch and department heads to align on goals, share best practices, celebrate wins, and quickly resolve operational issues.
• Manage and optimize the department’s annual budget , including forecasting, cost analysis, labor planning, and capital investments—continuously identifying opportunities to reduce overhead and maximize ROI.
• Ensure strict compliance with OSHA, ANSI, and industry regulations , with zero tolerance for quality or safety lapses; conduct regular audits and inspections to uphold the highest operational standards.
• Actively support recruiting and talent development efforts for all levels within Service and Manufacturing—building pipelines, conducting interviews, and ensuring best-fit hiring decisions.
• Lead from the front by working shoulder-to-shoulder with field and shop teams when needed, including during complex inspections, installations, and emergency service calls.

✅ Your Experience & Skills

• 4+ years hands-on experience as a Service Technician at a regional or national crane company
• 2+ years in a senior leadership role, preferably managing field service or manufacturing teams at another national crane company
• Strong knowledge of cranes, hoists, rigging, mechanical/electrical systems, and manufacturing workflows
• Proven ability to lead in high-growth, high-change environments
• Experience in fabrication, crane manufacturing, and structural welding is a strong plus
• Willingness to travel regularly and support branch openings and special projects
• Commitment to being available when your team needs you—day or night
• Physically capable of lifting 80 lbs., working at height, and being active in demanding conditions
• A deep-rooted passion for client service, teamwork, and doing things the right way

YorkHoist is not just a crane company. We’re a people-first, family-built brand on a mission to set the gold standard in service and manufacturing. We invest in our teams, celebrate wins together, and always do what’s right—even when it’s hard.

You’ll be part of a leadership team that’s building for the future—but never forgets where we came from. Here, your voice matters, your work is valued, and your impact is felt.

If you're ready to work hard, lead with integrity, and join a company that puts people first, then we can't wait to meet you.

Apply today and let’s build something incredible together.