Alterations Business Manager Remote

Drive Performance. Lead Change. Elevate Alterations.

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!

The Alterations Business Manager is responsible forthe execution, performance management, and continuous improvement of the Alterations business. This role focuses on analyzing operational and financial performance, identifyingimprovement opportunities, and recommending actions to senior leadership. The Manager ensures consistent delivery of high-quality alteration services by executing standardized processes, managing expense controls, and supporting revenue initiatives across all stores. This role also provides leadership support for enterprise-wide alterations strategies, including operational models, pricing governance, and cross-functional partnerships that drive scalability, consistency, and profitability of the Alterations business.

Essential Functions:

Business Performance Analysis & Revenue Support

• Analyze alterationsrevenue, productivity, quality, and service KPIs.
• Identify trends, risks, and opportunities, and prepare actionable recommendations to support revenue growth and operational improvement.
• Support pilot programs and initiatives by tracking performance results and providing data-driven feedback prior to broader implementation.

Operational Process Execution & Improvement

• Execute and sustain standardized technical and operational processes across all store tiers and regions.
• Monitor adoption, compliance, and effectiveness, and recommend process improvements to enhance efficiency, productivity, and quality.
• Support rollout of approved process updates and ensure timelyexecution.

Financial & Expense Management

• Monitor and manage alterationspayroll, travel, inventory, and cost of goods sold (COGS) to maintainalignment with forecast and budget targets.
• Analyze variances and recommend corrective actions to improve cost efficiency while maintainingservice quality.

Competitive & Pricing Analysis

• Track competitive pricing trends and service offerings across alteration categories.
• Analyze market data and customer insights to provide pricing and service recommendations that support a value-focused, high-quality customer experience.

Alterations Strategy & Operating Model Leadership

• Lead the development, execution, and evolution of centralized alterations operating models, including Sister Store Support / HUB structures where applicable.
• Define roles, workflows, shipping/receiving processes, and inventory controls that enable operational efficiency and consistency across locations
• Partner with senior leadership to pilot, evaluate, and scale enterprise alterations initiatives.

Pricing Governance & Standardization

• Establish and maintain chain-wide consistency in alterations pricing, including non–David’s Bridal garments.
• Review and update pricing tools semi-annually based on market dynamics, garment complexity, labor considerations, and product changes.
• Partner cross-functionally to ensure pricing strategies align with financial targets, customer value perception, and operational feasibility.

Field Performance Oversight & Risk Identification

• Analyze regional and store-level performance to identifylagging locations, execution risks, or systemic challenges.
• Partner with Training and Field Leadership to deploy targeted interventions, audits, and support plans.
• Support unplanned or unannounced field visits as needed to assess operational compliance and performance risks.

Cross-Functional & Vendor Collaboration

• Coordinate with internal partners and external vendors to support alterationsoperations, pilots, tools, and initiatives.
• Provide business requirements and operational input for training, systems, and process development.
• Act as the primary business owner for alterations initiatives that require cross-functional execution and alignment.

Qualifications:

Education

• Bachelor’sdegree required;Business Management, Operations, or Fashion Merchandising preferred.
• Years of Related Experience: 5–10 years of relevant experience required. Experience in Store Operations, Technical Production, Textile Manufacturing, or Product Support preferred

Required Skills & Abilities

• Strong analytical skills with the ability to interpret operational and financial data.
• Experience executing standardized processes across multi-location environments.
• Ability to develop insights and recommendations based on data and operational trends.
• Proven problem-solving and issue-resolution capability.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to lead enterprise-scale operational initiatives and pilot programs.
• Strong understanding of alterationsworkflows, production capacity planning, and labor models.
• Experience balancing field execution needs with corporate financial, inventory, and service goals.
• Ability to influence without direct authority across cross-functional teams.

Now that we’ve popped the question, please say “I do”.

Full Time Opportunity – A comprehensive benefits package is available.

• Rewarding Environment and Competitive Pay
• Generous Dream Maker Discount After First Pay Period
• Referral Incentive Program
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Wellness Days & Holidays, including your Birthday off!
• Pet Benefits

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at [email protected] or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Policy: Candidate Use of AI in Live Interviews

We conduct interviews to evaluate each candidate’s own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.

The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.