Director systems management

Carnegie Mellon University is a world-class institution that inspires innovations and drives positive change globally. We provide a unique academic experience by combining the School of Public Policy and Management with the School of Information Systems and Management. At Carnegie Mellon University, we empower students to conduct objective data analysis, leverage information technology, and drive impactful change in managerial and policy contexts.

Carnegie Mellon University is a world-class institution that inspires innovations and drives positive change globally. We provide a unique academic experience by combining the School of Public Policy and Management with the School of Information Systems and Management. At Carnegie Mellon University, we empower students to conduct objective data analysis, leverage information technology, and drive impactful change in managerial and policy contexts.

We are currently seeking an innovative and proactive Director for AI Systems Management Programs to lead and evolve a growing suite of AI-related educational offerings. These include:

• A new campus-based Master's in AI Systems Management (AIM), launched in Fall 2025

• An online certificate in AI Systems Management

• A master's-level concentration in AI Management

These programs strive to develop a new generation of organizational technologists with the skills to responsibly and successfully implement AI across sectors.

This Director will report directly to the Associate Dean of Academic Programs and will contribute to the department by coordinating multiple facets of program delivery, student support, curriculum alignment, tracking & reporting, and program growth.

Your core responsibilities will include:

• Serve as a spokesperson for Heinz College's AI programs, communicating the evolving AI landscape and its talent demands.

• Collaborate with Admissions, Career Services, and Marketing to recruit students and increase visibility with employers.

• Build and maintain external partnerships that support the college and enhance student opportunities.

• Support academic operations including teaching schedules, experiential learning, and student engagement.

• Maintain continuous strategic evaluation of academic program offerings and their alignment with market needs.

• Lead all aspects of the capstone project lifecycle, from scoping to student team management and assessment.

• Develop and maintain metrics to evaluate program performance and outcomes for internal and external reporting.

• Handle the program budget and support resource planning.

• Collect and coordinate information to support the review and updating of student records, curriculum, handbooks, and marketing content. Take a data-centric approach to decision making and strategy formulation.

• Collaborate with internal staff and external co-sponsors to coordinate events of various sizes and delivery modes (in-person, hybrid, remote).

• Act as a liaison across departments, including academic services, faculty, finance, admissions, and more.

• Additional duties as assigned.

To be successful in this role, you should possess the following skills:

• Excellent administrative, managerial, organizational, and planning skills, including the ability to prioritize work and work independently.

• Effective written and verbal communication skills, including the ability to present information to audiences of all sizes and backgrounds.

• Leverage advanced computer and database management skills, with expert proficiency in Microsoft Office and Google Suite.

• Maintain confidentiality and data protection when handling confidential information.

• Capable of performing effectively in a fast-paced environment with frequent interruptions, ensuring timely completion of tasks with accuracy and high-quality output.

• Ability to work weekends and evenings as needed and travel both internationally and domestically.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Master's degree in Higher Education, Business, Technology or related field

• Three (3) years of related experience in decision science/AI

• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirement:

• Completion of a successful background check.

Additional information:

• Sponsorship : Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

• Work Posture: This position is operating on a hybrid schedule, with an on-campus/in-office presence 3 days a week.

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible ( employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance ( as well as a generous retirement savings program ( with employer contributions. Unlock your potential with tuition benefits ( , take well-deserved breaks with ample paid time off ( and observed holidays ( , and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team ( to help navigate childcare needs, fitness center access ( , * * and much more!

For a comprehensive overview of the benefits available, explore our Benefits page ( **.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location**

Pittsburgh, PA

Job Function

Academic Program Administration

Position Type

Staff - Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information:

• Please visit "Why Carnegie Mellon ( " to learn more about becoming part of an institution inspiring innovations that change the world.

• Click here ( to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .

• Statement of Assurance (

Interested in a career with Carnegie Mellon University but not finding anything that currently aligns with your interests, background, or experience? Learn how to sign up for Job Alerts ( through your candidate profile.

If your heart is in your work, come work with us. Carnegie Mellon University isn't just one of the world's most renowned educational institutions - it's also a hotspot for some of the most talented doers, dreamers, and difference-makers on the planet. When you join our staff, you'll become an important part of our mission to create a healthier, safer, and more just life for all. No matter what your role or location, you'll connect and collaborate with dedicated, passionate colleagues - and you'll have the satisfaction of delivering work that truly matters.

We cultivate a vibrant, welcoming environment where everyone is valued and encouraged to contribute and achieve. In addition to competitive benefits and a robust support network, you'll have access to many tools and resources to sharpen your abilities and professional skills, as well as opportunities to engage and share perspectives with a dynamic and inspiring community of uniquely talented staff, faculty, students, and alumni.

The future is awaiting your expertise and intellect. Come join the architects of what's next. Apply now.

Learn more about Student Employment ( .

Please see Faculty Careers. (

For technical assistance, email HR Services ([email protected]) or call 412-268-4600.

If you are an individual with a disability and you require assistance with the job application process, please email Equal Opportunity Services ([email protected]) or call 412-268-3930.

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