Customer Service Representative

Location: Allentown, PA (Onsite)

Schedule: Monday–Friday | 8:00 AM – 5:00 PM (30‑minute lunch)

Work Environment: Call Center

About the Opportunity

We’re looking for a driven and customer‑focused Customer Care Representative to join our onsite team in Allentown, PA. In this role, you’ll be the first point of contact for customers, handling a high volume of inbound calls with professionalism, empathy, and efficiency. You’ll play a key role in resolving issues, de‑escalating concerns, and ensuring every customer interaction ends on a positive note.

If you thrive in fast‑paced environments, enjoy problem‑solving, and take pride in delivering excellent customer experiences, this could be a great fit for you.

What We’re Looking For

• 2+ years of experience in a customer‑facing role, managing a broad range of customer interactions, including escalated situations
• 1+ year of high‑volume call center experience (60+ calls per day)
• Proven ability to de‑escalate challenging situations and drive positive resolutions
• Strong communication, active listening, and problem‑solving skills
• Ability to successfully complete a pre‑employment assessment

Key Responsibilities

As a Customer Care Representative, you will:

• Handle a high volume of inbound calls (with occasional outbound calls) to address customer questions, concerns, and service needs
• Deliver accurate, efficient, and friendly support while maintaining a customer‑first mindset
• Actively listen to customers to understand issues, clarify details, and resolve concerns effectively
• De‑escalate complex or sensitive situations with professionalism and empathy
• Build rapport with customers and collaborate with internal teams to ensure timely resolutions
• Navigate multiple systems, scripts, databases, and tools to support a wide range of inquiries
• Consistently meet or exceed call center performance metrics while maintaining high service quality
• Identify customer needs and recommend appropriate products or services when applicable
• Participate in ongoing training to stay current on products, services, and company policies
• Support internal operations, including assisting with training, billing inquiries, escalations, and special projects as needed
• Review daily work order reports and provide team support or supervision when requested
• Ensure accuracy, confidentiality, and full compliance with company policies and privacy regulations

Job Type & Location

This is a Contract to Hire position based out of Northampton, PA.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Northampton,PA.

This position is anticipated to close on Mar 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.