Manager Vendor Performance and Operations

Company

Highmark Inc.

Job Description

JOB SUMMARY

This job will manage a team of vendor performance managers who oversee external vendors that support the daily operational oversight and implementation of business partners, as well as matrix management of internal partners (matrix partners), creating/monitoring associated service level agreements (SLAs) and key performance indicators (KPIs), involvement in strategic initiatives (STIs), and regulatory/compliance and financial oversight in conjunction with the respective matrix partners.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities including, but not limited to involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
• Manage relationships, performance and delivery with internal partners and lead matrix management efforts and initiatives. Continuous assessment of vendor effectiveness to ensure Highmark is utilizing best in class vendors.
• Understands the status of all vendors within their team and is responsible for performance and operations of these vendors. Oversite to ensure that contractual requirements are met, invoicing and payment is accurate, and vendor services are aligned with Highmark strategic objectives. Guide and mentor the more experienced team members in mentoring the team effectively and efficiently.
• Work with team and senior vendor operations manager to assess current vendor offerings and changes to current programs with the potential to drive medical cost savings as well as where they can plug in to the larger HP and Enterprise Strategy. Work closely with VMO leadership and Curated Health / Living Health Solutions.
• Work with actuary and C2V Team to size and document any incremental medical cost savings related to current vendor work.
• Represent, engage and champion operational needs within the governance process and structure as outlined in the vendor contract to ensure efficient and effective relationship management of the services provided. Communication of needs to leadership and aid in escalation process when necessary. Ensure that all technical issues for vendors are correctly prioritized and are addressed in a timely manner through oversite of Vendor Operations Analyst on their team and engagement with HMHS / ticket governing process.
• Awareness and oversite of contracts applicable to team's vendors, ensuring partnership with procurement on contract development and renewal, and financial reimbursement. Understanding and awareness of VMO budget process including ensuring that purchase orders created are in compliance with Accounts Payable guidelines, data entered into the Highmark budget system consistent with senior management direction, awareness of monthly actual versus budget reports, and ability to guide senior vendor operations manager and team to complete.
• Other duties as assigned.

EDUCATION

Required

• Bachelor's Degree in Business, Finance, Accounting, Economics, Health Care Management or Procurement/Supply Chain

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• None

EXPERIENCE

Required

• 5 years in Vendor Management OR Vendor Operations OR Budget Management
• 3 years in People Management

Preferred

• 5 years in the Health Care industry
• 1 year with Project Management

LICENSES or CERTIFICATIONS

Required

• None

SKILLS

• Critical Thinking Skills
• Flexibility and enthusiasm for learning
• Good communication skills
• Ability to influence stakeholders and decision makers
• Experience in and ability to thrive in a matrixed organization
• Experience with budget management
• Ability and comfort interacting and presenting to senior leaders
• Ability to manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences.
• Computer Literacy (Microsoft Office Suite)
• Process Development and Oversite

Language (Other Than English)

None

Travel Requirement

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting up to 10 pounds

Constantly

Lifting 10 to 25 pounds

Occasionally

Lifting 25 to 50 pounds

Never

Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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