Front Desk Compliance Assistant - Affordable Housing

TREK Development Group is a Pittsburgh- based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Enhance Lives and Strengthen Communities.

At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job. Our core values: Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity and Responsibility are best described in our commitment to TREK’s Hospitality Covenant. The Hospitality Covenant describes our core practices that we strive to achieve each day:

1. To treat everyone with the kindness we all want
2. To do our own part to take care of the place where we live and work
3. To take the time to help each other achieve our goals and aspirations

We believe that every member of the team is important to the success of the community and together we are committed to providing high- quality, community-focused housing. We are currently seeking an engaged and passionate professional to serve as Front Desk Compliance Specialist for East Hills with a combined 313 units . Under the direction of the Community Manager the Front Desk Compliance Specialist takes pride in the community and motivates others to do the same, through supporting staff and residents and encouraging co-investment for the quality of life in the community.

Under the direction of the Community Manager, the Front Desk Compliance Assistant is responsible for supporting the daily operations of our affordable housing communities. This position serves as the first point of contact for residents, applicants, visitors, agency representatives, and business partners while providing critical administrative and compliance support to the property management team.

Essential Functions:

Front Desk & Administrative Responsibilities

• Serve as the primary point of contact for residents, applicants, visitors, vendors, and community partners.
• Answer and direct incoming telephone calls, emails, and walk-in inquiries in a professional and courteous manner.
• Greet visitors and maintain a welcoming office environment.
• Process incoming and outgoing mail and deliveries.
• Maintain office filing systems, resident records, and administrative documents.
• Schedule appointments and assist with resident meetings and interviews.
• Prepare correspondence, notices, reports, and other administrative documents.
• Assist with data entry and maintenance of property management software systems.
• Support property management staff with daily operational activities and special projects.

Affordable Housing Compliance Responsibilities

• Assist with resident certifications, annual recertifications, interim recertifications, and move-in documentation.
• Review resident files for completeness, accuracy, and compliance with program requirements.
• Verify signatures and completeness of resident files upon return to the office.
• Assist in preparing files for agency, investor, lender, and management reviews.
• Assist in Maintaining organized resident files in accordance with HUD, LIHTC, and company requirements.
• Support management in addressing file deficiencies and compliance findings.
• Ensure confidential handling of resident information and documentation.

EIV & Program Administration

• Assist with Reviewing EIV reports and assist with discrepancies follow-up.
• Assist with verification processing.
• Support compliance with HUD regulations, handbooks, notices, and guidance.

Resident Relations & Customer Service

• Respond to residents’ questions and requests professionally and promptly.
• Assist residents with applications, forms, certifications, and general inquiries.
• Support resident retention efforts through positive and respectful interactions.
• Maintain confidentiality and professionalism when handling sensitive resident matters.
• Help foster a positive community atmosphere consistent with company values.

Reporting & Recordkeeping

• Maintain accurate resident and applicant records in RealPage
• Assist with occupancy reporting, waitlist administration, and application tracking.
• Generate reports as requested by management.
• Support electronic and paper file management systems.

Education & Experience:

• Minimum one year of experience in affordable housing, property management, or housing compliance administration required.
• Demonstrated experience with HUD and/or LIHTC affordable housing programs.
• Working knowledge of EIV (Enterprise Income Verification).
• Experience with resident certifications and recertifications.
• Strong computer proficiency, including Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to successfully complete required background screenings.
• Experience with HUD Section 8, Project-Based Section 8, LIHTC, HOME, PHARE, RAD, Public Housing, or mixed-income housing programs preferred.
• Experience with property management software such as Yardi, OneSite, RealPage, ResMan, MRI, AppFolio, or similar platforms preferred.
• Experience preparing files for Management and Occupancy Reviews (MORs), agency audits, and investor reviews preferred
• Knowledge of affordable housing compliance regulations and documentation requirements.
• Strong customer service and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently and collaboratively within a team environment.
• Professional appearance and demeanor.

Physical Demands & Work Environment:

• The employee is occasionally required to move around the buildings.
• Constantly operates a computer and other office equipment.
• May require travel dependent on business needs for corporate meetings.
• Frequently moves equipment weighing up to 50 pounds.
• The person in this position needs to frequently navigate throughout the office to access file cabinets, office machinery, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If this sounds like a fit for your passion, skills and experience, we look forward to hearing from you. Please visit our website to learn more about Trek Development Group .

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• Privacy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• OPT out at any time by texting "Stop".