MSP - Systems/Network/Project Engineer

*About the Role*

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
As a Systems/Network Engineer, you’ll operate as a senior technical resource responsible for both high-level support escalation and project execution within our managed services environment. You’ll own the successful delivery of infrastructure, cloud, and security projects from planning through completion — ensuring technical excellence, clear communication, and client satisfaction every step of the way. You’ll also act as a technical account manager ensuring that our clients ensure the technical expertise and solutions required to ensure their successful business operations.

*Key Responsibilities*

*Technical Escalation & Support*

* Act as the final point of escalation for complex incidents, ensuring timely and effective resolution of critical client issues.
* Troubleshoot and support all aspects of Windows Server, Microsoft 365, and Azure AD
* Design, implement, and maintain Hyper-V and VMware virtualization environments.
* Design, implement, and optimize/secure all aspects of client network infrastructure including, but not limited to, routers, firewalls, and switches.
* Perform root cause analysis and create preventive measures for recurring technical problems and security related incidents.
* Configure, deploy, and manage all managed applications including, but not limited to, anti-virus, anti-ransomware, email filtering, and managed SOC.
* Oversee backup, disaster recovery, and EDR/security platforms, ensuring adherence to policy and client SLAs.
* Participate in after-hours or on-call rotations as required.

*Project Delivery & Accountability*

* Design and implement Office 365 and Google Workspace environments and perform varying data migrations where applicable.
* Design and implement network infrastructure for new and existing managed clients.
* Design and implement both physical and virtual infrastructure (Hyper-V and VMware) for new and existing managed clients.
* Accountable for all types of infrastructure, migration, and deployment projects — from requirements/information gathering through delivery.
* Collaborate with management, technical team, and clients to define scope, timelines, and success criteria.
* Ensure project documentation, change management, and handoff processes are completed accurately.
* Track all progress using PSA and provide updates to internal stakeholders and clients.
* Maintain ownership of assigned projects, proactively identifying risks, managing dependencies, and driving completion on schedule.
* Contribute to project standards, templates, and repeatable implementation processes to improve team efficiency.

*Leadership & Process Improvement*

* Mentor Level I and II technicians, assisting with training and knowledge transfer.
* Author and maintain internal documentation and client-facing materials.
* Provide technical insight to improve service delivery, automation, and security posture across clients.
* Collaborate with management to evaluate tools, implement new technologies, and refine best practices.

*Required Skills & Experience*

* Bachelor’s degree in information technology or related field, or equivalent relevant experience.
* 3+ years of IT experience in a Managed Services Provider (MSP) or similar multi-client environment.
* Deep technical expertise in:
* Microsoft 365 / Azure AD / Intune administration
* Windows Server (2016–2025) and Active Directory
* Virtualization platforms (VMware, Hyper-V)
* Networking (VLANs, VPNs, routing, firewalls)
* Backup and DR solutions (Datto, Veeam, Acronis, etc.)
* Managed software deployment and management (AV, DNS filtering, etc.)
* Strong understanding of project workflows, task management, and ticket lifecycle within PSA/RMM platforms.
* Proficient with PowerShell scripting and system automation.
* Demonstrated success managing multiple concurrent projects and meeting deadlines.
* Excellent communication and customer service skills — capable of translating complex technical topics for non-technical audiences.

*Soft Skills*

Ownership, Accountability, Communication, Customer Service, Customer Satisfaction, Self-Awareness (know what you don’t know), Initiative, Thoroughness

* Strong organizational skills with the ability to handle multiple priorities across clients.
* Ownership, accountability, communication, customer service, customer satisfaction, self-awareness (know what you don’t know), initiative, thoroughness
* Work well in a team environment.
* Understanding of B2B relationship between service provider and customers.
* Excellent troubleshooting, communication, and documentation skills.
* Customer-first attitude and ability to de-escalate technical issues calmly and professionally.

*Preferred Qualifications*

* Certifications such as Microsoft Certified: Azure Administrator / MCSA, VMware VCP, or Cisco CCNA.
* Experience with Autotask, ConnectWise, or similar PSA/RMM platforms.
* Familiarity with security frameworks (SOC 2, CIS, NIST) and compliance best practices. xrczosw
* Exposure to automation or deployment tools (Intune, MaaS360, etc.)

Pay: $85,000.00 - $120,000.00 per year

Benefits:
* Health insurance
* Paid time off

Application Question(s):
* Do you have an in depth understanding of administering Office 365 including Intune, Exchange, and Entra ID?
* Do you have experience in executing technical projects from start to finish? Examples include server migrations, network infrastructure overhauls, email/data migrations, etc..

Experience:
* IT Managed Service Provider: 2 years (Required)
* Systems/Network Engineering: 5 years (Required)
* Microsoft Windows Server: 3 years (Required)
* Office 365 Administration: 3 years (Required)

Ability to Commute:
* Oreland, PA 19075 (Required)

Work Location: In person