Clinical Product Manager, Measures Management (6 month contract)

Who We Are

NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.

What We Do:

We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.

We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow’s solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today’s healthcare ecosystem.

How We Do It:

The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.

Job Summary: We’re looking for a clinical product manager (full-time 6 month contract) with experience in research, evaluation, and implementation of healthcare measures in a digital context, following measurement-based care industry standards and relevant clinical guidelines.

If you have experience translating clinical best practices to tech-enabled healthcare solutions, thrive in growth-stage startups, and are adept at managing senior-level stakeholders, keep reading!

Responsibilities: Clinical Research: Conduct literature reviews and desk research to maintain and quality assure existing measures in our core library, and to inform requirements for net-new measures to be built.

Requirements Writing: Document requirements using engineering specification templates for how measures are to be represented in our digital platform (both provider and patient facing), following appropriate psychometric guidelines and validation benchmarks.

Client Support: Maintain documentation to support customer questions about measures in our library, providing empirical evidence and clinical rationale. Work closely with the Client Success and Clinical Growth Support teams to manage customer-specific measures libraries, triage/prioritize modification requests, and more. Develop standardized training materials such as measure info sheets, overviews and guides, as needed.

Measures Library Maintenance: Stay up-to-date on current research related to the assessment of psychological/behavioral health domains, and make recommendations to keep our library current and in line with the empirical evidence base. Alongside our Contracting team, ensure that copyright and licensing for measure usage is current. Develop a quality program to regularly review the scientific literature and make recommendations for updating our measures as indicated.

Track Measures Through the Product Lifecycle: Take ownership of a measures roadmap across all platforms in our ecosystem, taking into account our market focus, sales pipeline, customer requests, and business priorities. Leverage existing utilization data and clinical judgement to drive prioritization and decision making/weighing tradeoffs in measure selection and version control. Maintain documentation and assets to track measures as they move through the product lifecycle, from discovery/research, to implementation and evaluation.

Product Development: Collaborate with Product, Engineering and Design during the development phase to ensure clinical accuracy and fidelity while also considering the user experience and technical feasibility. Provide clinical QA oversight of measures for both the provider and patient facing experience. Work with product managers/release managers/engineers to monitor backlog and re-prioritize as needed.

Measure-based care strategist: Provide input on the competitive landscape around measurement based care to ensure NeuroFlow continues to provide differentiated value through our measure content.

Requirements:

• PhD, PsyD, LCSW, or advanced degree in Clinical Research, with proficiency in the application, evaluation, and implementation of psychological measurement in healthcare settings.


• 1+ years in clinical product management, or in a clinical role within the health tech industry.


• Experience in evidence-based screening and routine outcome monitoring in a healthcare setting.


• Experience with the use of PROM data to generate meaningful metrics and predictive analytics.


• Proficiency in the use of reliable change index scores, effect sizes, and other indices of both statistically and clinically significant change.


• Experience with common project and design collaboration tools such as Jira (project management) and Figma (design/prototyping) is a plus.


• Strong analytical, leadership, and collaboration skills.


• Entrepreneurial mindset and passion for startups and innovation.


• Commitment to NeuroFlow’s mission and the role you will play in bringing it to life.

Security Requirements

• United States Citizenship


• Applicants selected will be subject to a security investigation and eligibility requirements for access to classified (Public Trust) information.

What We Believe:

NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

As a HIPAA compliant organization

All team members shall:

1. 
   

   Act in accordance with NeuroFlow’s Information Security Policies.



2. 
   

   Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.



3. 
   

   Report security events or other risks to the organization



4. 
   

   Execute organizational security processes or activities



5. 
   

   Perform security responsibilities that defined and communicated for their role



6. 
   

   Be responsible for their actions regarding the security of organization