UPMC Presbyterian 11S Patient & Family Concierge
Patient & Family Concierge – Entry-Level & Senior Opportunities
Schedule:
Full-Time: 3 12-hour shifts per week
The Nursing Support position requires the availability to work rotating, 12-hour shifts. Shifts are scheduled on a rotating basis meaning you are required to work daylight, evening, overnights, weekends, and holidays and having full open rotating availability 7 days a week.
No prior experience required for entry-level role
Entry Level: No experience required | Starts at $18.00/hr
Senior Level: 6+ months of experience| Starts at $18.40/hr
Overview:
Join our team as a Patient & Family Concierge, where you’ll play a vital non-clinical support role enhancing the hospital experience for patients, families, and visitors. With responsibilities that span multiple departments—including transport, dietary, environmental services, and guest support—this is a dynamic, service-focused position designed to create a positive first and lasting impression.
Key Responsibilities:
Greet and assist patients and visitors, offering directions and escorting as needed
Deliver meals, water, and nourishments to patient rooms
Transport patients and essential equipment or specimens throughout the facility
Restock supplies, organize common areas, and support room readiness
Answer phones, respond to call lights under supervision, and round hourly to assess patient needs
Assist with unit-specific non-clinical tasks, including paperwork distribution and maintaining family lounges
This is a non-clinical role. Responsibilities do not include direct patient care (e.g., bathing, feeding, mobility assistance, IV/lead management).
Why Join Us:
At UPMC, you’ll be part of a compassionate team committed to patient-centered service and high-quality care. This is an excellent gateway role into healthcare with meaningful responsibilities and room to grow.
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