Quality Assurance Mgr

Job Profile

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a QA Manager within PNC’s C&IB organization, you will be based in Pittsburgh, PA or Dallas, TX.

Job Summary

Seeking an experienced QA Manager to lead the planning, coordination, and execution of quality assurance and testing initiatives across multiple strategic software delivery projects. The ideal candidate will combine a deep understanding of software quality practices with strong leadership and project delivery skills. The candidate will be responsible for managing QE teams aligning with development and product teams, ensuring quality gates are met and driving the delivery of high-quality software products on time and within scope.

Key Responsibilities:

• QE Leadership:

o Experienced QA Manager with Automation Experience. Adhere to Quality Engineering strategies and best practices
o Manage QE Leads and teams across projects to ensure consistent, high quality software delivery
o Champion automation, continuous testing and shift-left testing methodologies

• Project & Delivery Management

o Collaborate with cross-functional stakeholders (Product, Development, Dev-ops, etc.) to define test plans and delivery schedules.
o Track QE deliverables, KPI’s and defect metrics, report progress to Executives and leaders
o Identify and mitigate delivery risks related to quality and testing timelines.
o Ensure the accuracy and completeness of testing documentation as part of Change Management processes, collaborating with QE and project teams to support successful implementation and compliance with the standards.

• Team & Resource Management:

o Hire, mentor and coach QE professionals to build high-performing, motivated teams
o Allocate resources effectively across concurrent projects
o Foster a culture of continuous improvement, learning, and innovation.

• Process optimization

o Drive improvements in test automation frameworks, CI/CD integration, and release process (Test Artifact reviews)
o Ensure compliance with internal QA standards and external regulatory requirements where applicable.

• Stakeholder Communication

o Be the primary point of contact for quality engineering within delivery teams
o Provide clear, concise communication to executives and stakeholders regarding testing outcomes, risks, and mitigation strategies.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description
Manages the development and implementation of plans for inspecting, testing, and evaluating software product functions and features.
Oversee and develop product QA and test plans for each phase of the development cycle.
Plans all resources and schedules for functional and performance QA work. Oversees the selection of the QA and testing tool-kit. Supports the overall QA strategy for the team.
Tracks, reports-on, and works towards improvement of quality assurance metrics, tools, and processes.
Oversees performance of individual team members and team as a whole. Identifies and addresses staff training and development needs.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Analytical Thinking, Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Support, Selenium, Software Testing, Test Case Development, Usability Testing

Competencies Analytical Thinking, Process Management, Products and Services, Software Development Life Cycle, Software Quality Assurance And Testing

Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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