Host

HOST

Part Time

1 year + experience required

Bistro Romano in Society Hill is a Philadelphia favorite for 38 years, renowned for regional Italian cuisine and impeccable service in our Granary Dining Room, Bistro Bar, Private 120 Dining Room and Wine Shoppe. We are looking for a seasoned host to join our team and help us to create extraordinary guest experiences.

Hosts are the face of our business. Our ideal candidate possesses excellent communication skills, strong organizational abilities and a keen attention to detail. You must be reliable, timely and friendly, and capable of providing thoughtful and responsive service. The restaurant opens at 4:45pm, Wednesday thru Sunday. The earliest shift begins at 2pm, and the latest ends around 11pm.

PRIMARY RESPONSIBILITIES:

• Greet all guests immediately upon arrival; provide a fond farewell upon departure
• Lead guests to tables and provide with menus
• Manage reservations using OpenTable
• Answer phone and check voicemail
• Confirm reservations; inquire about dietary restrictions and food allergies
• Receive take-out orders and execute payment
• Communicate with guests to ensure satisfaction with food and service
• Assist with setting and clearing tables and provide water service when required
• Ensure host stand and entry area is presentable and ready for guests at all times
• Manage coat check during winter months
• Vacuum carpets, stairs and vestibule
• Ensure restaurant frontage is neat and orderly
• Set up Wine Shoppe for daily operation
• Other duties as assigned

MINIMUM EXPERIENCE / QUALIFICATIONS:

• 1 year of hosting experience in an upscale, high-volume restaurant
• 18 or older
• Polite and calm under pressure
• Able to work in a standing position for 6-8 hours at a time
• Ability to lift and/or move up to 25 pounds

Compensation: Hourly (commensurate with experience)

Employee Dining Discounts

Daily Team Meal

Please reply to post with resume

Bistro Romano is EOE

Compensation Details

Compensation: Hourly (Based on Experience)

Benefits & Perks: Dining Discounts

Excellent Communication Skills

Customer Service Orientation

Ability to Multitask

Strong organizational abilities

Problem Solving Skills

Teamwork

Time Management Skills

Keen attention to detail

Time Management

Reliability and Timeliness

Problem Solving

Reliability

Adaptability

Conflict Resolution skills

Friendly demeanor

Multitasking

Proficiency in Using Reservation Systems

Timeliness

Basic Knowledge of Food Safety

Attention to Guest Needs

Responsive Service

Conflict Resolution

Friendliness

Professionalism

Experience Managing Reservations Using OpenTable

Ability to Handle Stressful Situations

Customer Service

Interpersonal Skills

Ability to Handle Phone and Voicemail Communication

Attention to Cleanliness and Organization

Reservation Management

Knowledge of Reservation Systems

Customer Satisfaction Management

Ability to follow instructions

Phone Etiquette

Sales Skills

Table setting and clearing

Payment Processing

Water Service

Coat Check Management

General Cleanliness and Organization

Ability to Lift and/or Move Up to 25 Pounds

Cleaning and maintenance

Ability to Work Under Pressure

Ability to Work in a Standing Position for 6 8 Hours at a Time