Patient Intake Specialist

Kaleidoscope ABA Therapy Services

Bryn Mawr, PA

Location: Bryn Mawr, PA 19010 Date Posted: 08/29/2025 Category: Operations Education: HS Graduate/GED

Title: Patient Intake Specialist
Location: Bryn Mawr, PA

Join our established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team. The Patient Intake Specialist position is an integral part in Kaleidoscope ABA's mission to deliver therapeutic services to children with autism.

We are looking for a compassionate and detail-oriented Patient Intake Specialist to guide clients through our intake process, ensuring a smooth and supportive experience from start to finish. In this role, you will educate clients about our services, verify insurance, gather required documents, and submit authorizations.

The ideal ABA Intake Specialist candidate thrives on building rapport, demonstrating integrity, empathy, and expertise in insurance regulations. Strong time management and meticulous attention to detail are essential, as you will play a crucial role in setting the foundation for successful client care.

What you will do:
>· Assist families in securing services by verifying insurance benefits, gathering intake documentation, and submitting authorizations.
>· Function as a liaison between staff and families, ensuring paperwork is current and authorizations are renewed on time.
>· Provide excellent customer service, helping clients navigate the process with confidence and clarity.
>· Maintain compliance with insurance requirements, ensuring accurate submissions and renewals.
>· Communicate effectively with clients, staff, and insurance companies ensure optimum services.
>· Offer administrative support to team members as needed to keep operations running smoothly.
What you will bring to the team:
>· Ability to create good rapport with new and existing clients and to gather data efficiently and effectively.
>· Familiarity with health insurance, the authorization process, and working with insurance portals.
>· Prior experience working as an ABA Intake Specialist is highly preferred.
>· Excellent customer service, time management, and organizational skills.
>· A high level of attention to detail.
>· Exceptional written and verbal communication skills.
>· Bachelor's degree preferred.
> Comfortable with extensive work on the phone.
Benefits & Advantages:
> Medical, Dental, and Vision Insurance through United Healthcare.
> Paid Time-Off, to include Vacation, Sick, and 8 Paid Holidays.
> Long-Term Disability and Life Insurance.
> 401k with a 6% match and a two-year vesting schedule.
Requirements:
> Bachelor's Degree or equivalent work experience.
> 3 years of insurance verification in medical field.
> Experience building and retaining rapport with patients over the phone.
Working Conditions:
> Exposure to constant or intermittent sounds is sufficient to cause distraction.
> Considerable stress may occur at times due to the pressure of meeting service requirements.
> Hours of work: 8:30a to 5:00p; must fulfill the duties of the position regardless of the number of hours worked.
> Performing these duties on a full-time basis is an essential function of this position.
Compensation: $19.00 - $22.00 per hour
About the company:
Kaleidoscope ABA offers services that support child with autism. We provide integrated therapy that promotes learning and growth, developing individual potential and increasing social engagement and happiness.
Kaleidoscope ABA is an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

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