Yardi Product Specialist

Link Logistics Real Estate (“Link”) is a leading operator of warehouses and business parks, specializing in last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans half a billion square feet. We leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers’ businesses and deliver value for our stakeholders. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo.

The Yardi Product Specialist provides technical support and assistance to users of our financial software applications. This position is part of the Financial Technology team and collaborates to troubleshoot problems, offer guidance on system features, and maintain smooth operation of our software. Additionally, the Yardi Product Specialist actively contributes to research, design, development, and testing of new functions or reports within project frameworks. Ideal candidates are enthusiastic about technology, excel at problem-solving, and enjoy collaborating in dynamic teams. This position reports to the Manager of Product Operations.

RESPONSIBILITIES:

• Provide in-house support for Yardi and other Financial Systems applications such as, Anaplan, Argus, Avid, Blackline, and Concur.

• Respond promptly to user inquiries regarding software application issues via helpdesk tools.

• Prioritize incoming requests and resolve technical issues related to software applications, including identifying trends & proposing process/technical approaches for resolution.

• Adhere to internal audit support procedures and participate in recurring audit support activities as directed by team lead.

• Ensure that all requests are resolved in alignment with company’s documented controls and change management procedures.

• Provide training and guidance to users on how to effectively utilize software applications to maximize productivity.

• Document and maintain records of user issues and resolutions in ticketing system.

• Collaborate with internal platform teams and application vendor contacts to report bugs and suggest improvements to enhance application functionality and user experience.

• Deliver expert-level support and advanced troubleshooting for Yardi modules and integrated systems.

• Support system testing and quality assurance for new functionality, configurations, and upgrades coordinated by internal platform teams and external partners.

• Basic to intermediate experience in custom report development and troubleshooting (SQL, YSR).

• Understanding of automatic processes, reporting schedules, and stored procedure maintenance.

• Familiarity with ETL concepts, including importing/exporting data and working with multiple sources to load data into target systems.

• Perform special projects as assigned.

QUALIFICATIONS:

• Four-year college degree with a BA or BS in Accounting, Business, Finance, Computer Science, or equivalent is preferred. Two-year degree is acceptable with relevant experience.

• 2+ years of experience working at a help desk or as a software support specialist.

• 1+ years of supporting Accounting, Commercial Lease Admin or Yardi International is a plus.

• Strong analytical and problem-solving skills with the ability to think logically and critically.

• Ability to apply new technologies and software applications and understand how systems interconnect to support business objectives.

• Excellent communication and interpersonal skills with the ability to effectively interact with users of varying technical backgrounds.

• Demonstrates the ability to work independently as well as effectively collaborate within a team to develop solutions for common or recurring challenges.

• Familiarity with financial systems software (Yardi, MRI, RealPage, Argus, etc.), productivity software (Teams, Microsoft Office), and helpdesk software (ServiceNow, FreshService, etc.).

• Ability to diagnose and resolve data and reporting issues effectively.

• Working knowledge of, or the ability to learn and support, Yardi SQL and YSR (basic to intermediate level).

Additional Information

• Occasional after-hours support may be required.

• Training and mentorship opportunities will be provided to support professional growth and development.

$85,000 - $95,000 represents the presently anticipated base compensation pay range for this position at Link. Actual pay may vary based on various factors, including but not limited to location and experience.

Link provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays, paid time off.

The direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected].