Service Coordinator

* Instructions for applying to Service Coordinator

(Read all information below first.)

If you have the skills and experience that match the job requirements then customize your resume accordingly to show you do. Apply to the PACareerlink job posting. Email your custom resume to [email protected]. Your resume will be reviewed. If you are a match to the position a special link with additional details will be emailed to you.

As a Service Coordinator, you will assist participants who qualify for Medicaid in obtaining the long-term services and support they need as required by the Community Health Choices (CHC) agreement. You will contribute to the care coordination process by performing face-to-face assessments to identify, evaluate, coordinate, and manage participant's needs, including physical health, behavioral health, social services, and long-term services and support, as well as telephonic follow-up.

Work Arrangement

• Remote

• Must be able to travel up to 90 minutes from your home to Chester, Bucks, Montgomery, Delaware, and Philadelphia Pennsylvania counties

*Responsibilities *

• Identify, coordinate, and assist participants in accessing needed LTSS services and other Covered Services, as well as non-covered medical, social, housing, educational, and other services and supports
• Lead the participant-centered planning and service (PCPS) delivery process and oversee its implementation
• Inform participants about available required needs assessments, the PCSP process, service alternatives, and service delivery options
• Informs participants of their rights and assists with the complaint, grievance, and DHS Fair Hearing process
• Collect additional necessary information, including participant preferences, strengths, and goals, to inform the development of the PCSP
• Conducts reevaluation of level of care annually or more frequently as needed following CHC requirements
• Works with the participant to complete activities necessary to maintain eligibility

Education and Experience

• Bachelor's Degree in social work, psychology, or related field is preferred
• 3+ years of social service (in lieu of a Bachelor's degree) or related healthcare experience that required the following:
• working with people who need personal care services,
• conducting face to face visits in the home or nursing facility focused on needs assessments and monitoring delivery of services
• knowledge of the home and community-based service system and how to access/arrange for services
• maintaining contact and relationships with healthcare professionals on a regular cadence, providing consistent and timely feedback to members' needs and requests.
• 2 to 3 years of Case management experience

Licensure

• Valid and current driver's license

Skills & Abilities

• Must be computer proficient and have a working knowledge of MS Office specifically Excel
• High speed internet
• Dedicated home workspace free from distractions and conducive to HIPAA and Government compliance regulations