Service Manager

Job Title: Service Manager

Job Description

The Service Manager is responsible for managing service scheduling, invoicing, costing, posting, and administrative workflow for residential, light commercial, and generator operations. This role oversees service documentation, maintains pricing and inventory records, processes billing, and supports field technicians through accurate paperwork management and job tracking.

Responsibilities

• Manage service scheduling for technicians, ensuring efficient assignment and customer updates.
• Maintain and update old work service forms.
• Complete service invoicing, including costing and posting of completed service jobs.
• Process invoicing, costing, and posting for residential and miscellaneous commercial service jobs.
• Maintain and update residential stock prices.
• Perform new home costing and posting of completed homes.
• Maintain the generator customer database.
• Process monthly generator invoicing.
• Manage generator inventory, including ordering and stock control.
• Support generator service scheduling and documentation.
• Manage Builder Certificates of Insurance (COI), ensuring required documentation is current and distributed.
• Track materials and labor to ensure accurate job costing.
• Coordinate car lot maintenance tasks and documentation.
• Provide administrative support to service, residential, and generator teams as needed.

Essential Skills

• Customer service
• Service
• Microsoft Office
• Data entry
• Invoicing
• ERP systems
• Inbound calls
• 5+ years of service coordination experience for an electrical contractor preferred
• Experience with SAGE ERP preferred
• Strong organizational and administrative skills
• Ability to manage multiple workflows with accuracy and attention to detail
• Experience with invoicing, costing, or job posting systems preferred
• Familiarity with service scheduling platforms and inventory tracking
• Excellent communication skills and customer-service focus

Additional Skills & Qualifications

• Strong organizational and administrative skills
• Ability to manage multiple workflows with accuracy and attention to detail
• Experience with invoicing, costing, or job posting systems preferred
• Familiarity with service scheduling platforms and inventory tracking
• Excellent communication skills and customer-service focus
• 5+ years of service coordination experience for an electrical contractor preferred
• Experience with SAGE ERP preferred

Work Environment

The position is based in an office environment with working hours from Monday to Friday, 6:30 AM to 3:00 PM. The coordinator will support a team of approximately 5 service technicians. The dress code is business casual.

Job Type & Location

This is a Contract to Hire position based out of Allentown, PA.

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Allentown,PA. Application Deadline This position is anticipated to close on Feb 16, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.