Order Entry Specialist

Job Title: Order Entry Specialist

Job Description

We are seeking a skilled Order Entry Specialist to join our team. In this role, you will be responsible for entering customer orders, handling inquiries, and tracking order progress using SAP. You will play a crucial role in communicating information between sales representatives, manufacturing personnel, and customers, ensuring smooth operations for our made-to-order products.

Responsibilities

• Enter orders placed by customers and answer/research customer inquiries.
• Track orders through SAP and communicate problems/information between sales representatives, manufacturing personnel, and customers.
• Generate deliveries and coordinate with the warehouse on shipments for large orders.
• Interact with external and internal customers to provide information in response to inquiries about products and services.
• Manage more complex territories and may solicit the sale of new products.

Essential Skills

• 2-4 years of experience in order entry/customer service in a call center setting.
• Experience working with a CRM, preferably Salesforce.
• Proficiency in SAP is highly desirable.
• Strong skills in Microsoft Excel.

Additional Skills & Qualifications

• High school diploma or equivalent required; Associate's or technical degree preferred.
• Regular and predictable on-site attendance.

Work Environment

This position is based in a call center environment, with training hours from Monday to Friday, 8 AM to 4:30 PM for approximately 6-8 weeks. The work shift will be either 9 AM to 5:30 PM or 9:30 AM to 6 PM, including a half-hour lunch break. The role includes remote work on Mondays and Fridays, and on-site presence from Tuesday to Thursday, with a trainer guiding you through the initial training period.

Job Type & Location

This is a Contract to Hire position based out of Allentown, PA.

Pay And Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Allentown,PA. Application Deadline This position is anticipated to close on Jan 19, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.