Community Manager

Community Manager

Chick-fil-A at Fox Chapel, Pittsburgh, PA

Here at Chick-fil-A Fox Chapel our goal is ‘Intentionally caring for every guest by consistently giving our very best’. Each day we look to produce the Best Food, offer the Best Service, while being the Best Team we can be. When we do this we believe we are having a positive influence which we consider success. A lot goes into this business but in the end it is pretty simple; we care for people by giving our best. 

This position is responsible for leading shifts with other managers in an operational role while also overseeing community responsibilities. Descriptions of shift and community responsibilities are listed below.

Being our Community Manager requires you to be an outgoing, self-motivated, and extremely coach-able individual. You must also be highly perceptive and flexible in your interactions with customers, with the ability to accurately read each situation. It is also important that you have excellent verbal and written communication and interpersonal skills, along with the ability to easily establish rapport with a diverse range of people. You’ll also be responsible for leveraging community relationships for both catering and marketing. 

Pay Type:  Starting at up to $23.00 - 25.00/hr

Position Type:

• Full-Time / Open Availability (ability to be scheduled 6:00 AM - 11:00 PM / Monday - Saturday) 
• Full-Time (40-45 hours)
• Working Front-of-House and Back-of-House

Our Benefits:

• Health Insurance Coverage (Health, Vision, Dental)
• Accrued PTO - 2 Weeks
• Access to scholarship up to $2,500 per year
• Sundays Off
• Flexible Hours
• Employee Meals
• Opportunities for Advancement and Leadership Skill Development
• Positive and Encouraging Work Environment

Qualifications:

• Must be 18 or older
• Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for 8 hours and lifting up to 50lbs
• Must have experience in marketing and/or catering sales
• Must have a valid driver’s license
• May be required to provide motor vehicle history from the DMV
• Must have valid auto insurance
• Must have a reliable vehicle
• Proven ability to display high levels of professionalism, honor, dignity, and respect

Community Responsibilities:

• Helps create and executes a yearly marketing plan
  • Develops, builds, & maintains relationships in the community to benefit our marketing and catering
  • Organizes & advertises in-store family events (when applicable)
  • Creates social media posts and monitors responses and page interaction
  • Constantly generates new ways to advertise to target market
  • Tracks promotion redemption and analyzes effectiveness
  • Offers samples of new products to customers
  • Designs creative materials for marketing promotions
• Stays informed of & executes market and corporate-level promotions
• Processes donation requests
• Ensures that effective systems are in place to maintain a clean, organized, & safe catering environment in order to serve safe food and follow all Chick-fil-A requirements
• Responsible for the communication, follow-up, and overall execution of the guests Pickup or Delivery catering experience 
• Builds catering business outside of the store 
  • Fields catering calls, schedules meeting with potential clients 
  • Assist with Chick-fil-A’s catering program and oversee fulfillment, delivery, and execution of catering orders
  • Takes deliveries, and coordinates a schedule with other Team Members to assist with deliveries
• Assists the other shift managers with operations when not engaged with marketing responsibilities

Shift Responsibilities:

• Take care of employee performance and policy/procedure violations and bring to the attention of the Directors
• Inputs data daily into the P/L system, and interprets the data to make adjustments to the Operations of the restaurant
• Works with leadership team to ensure appropriate daily and restaurant staffing levels
• Achieves strategic, annual business results through focus and action on tactical monthly objectives and tasks and reviewing reports

• Maintains a positive working relationship and treats all employees and leaders with respect while providing them with direction and feedback
• Makes changes in the restaurant to improve our speed of service and accuracy scores
• Serves as a subject matter expert to leadership for ongoing hospitality and production support
• Responsible for inventory and facilities management
• Complete understanding of each key position in both the front and back of the store
• Demonstrate knowledge of the brand and menu items
• Maintain regular and consistent attendance and punctuality
• Follow Chick-fil-A’s operational policies and procedures 

Required Skills:

• Smiles & connects with people, makes eye contact & speaks enthusiastically
• Exhibits professionalism in every situation
• Self-driven and results-oriented
• Takes initiative
• High code of ethics
• Puts the brand and store vision in front of all decisions made
• Leads with enthusiasm and passion
• Positive attitude
• Expert communicator
• Adaptable, dependable, and strong work ethic
• Displays a desire to grow and continuously improve him/herself

Thank you for your interest in employment at Chick-fil-A at Fox Chapel!