Client Care & Office Coordinator

Join SM Lawn Care and help deliver an exceptional customer experience while supporting a
growing landscaping company serving Lancaster County.
This role is perfect for someone who loves helping people, staying organized, and being a key
part of a growing local company.

About SM Lawn Care

SM Lawn Care is a growing landscaping company proudly serving residential and commercial
clients throughout Lancaster County. Our mission is simple:
“Restoring the trust of a handshake while transforming your outdoor experience.”
We believe in honest work, strong relationships, and delivering high-quality results for every
property we service. As we grow, we’re looking for someone who can help support both our
customers and our team from the office.

Position Overview

SM Lawn Care is seeking a highly personable, organized, and proactive Client Care & Office
Coordinator to help manage incoming leads, support customer relationships, and assist with
team development and hiring.
This role is ideal for someone who enjoys connecting with people, creating great experiences for
clients, and helping build a strong team culture.
In addition to customer support and office coordination, this role will oversee key HR and
hiring processes, including sourcing applicants, screening candidates, and coordinating
onboarding for new team members.
You will be a key part of helping the company run smoothly while ensuring both customers and
employees feel supported.

Key Responsibilities

Customer & Lead Management

• Answer inbound calls and respond to customer inquiries
• Manage incoming leads and follow up with potential clients
• Schedule consultations and service appointments
• Maintain positive relationships with existing customers
• Ensure clients receive timely communication and excellent service

Hiring & HR Coordination

• Oversee the hiring pipeline from application to onboarding
• Post job listings and attract qualified applicants
• Screen applicants and conduct initial phone interviews
• Coordinate interviews with leadership and hiring managers
• Manage applicant communication throughout the hiring process
• Oversee onboarding for new employees
• Maintain applicant tracking and hiring records
• Assist in improving hiring systems and recruitment processes

 

Team Support & Culture

• Help build and maintain a strong, positive team culture
• Support communication between office and field teams
• Assist with organizing team events or team-building initiatives

Administrative Support

• Maintain customer records and scheduling systems
• Assist leadership with organization and internal processes
• Help create systems that improve efficiency and customer experience

Qualifications

• Strong communication and people skills
• Highly organized and detail-oriented
• Comfortable answering phones and speaking with customers
• Professional and personable demeanor
• Ability to manage multiple tasks and priorities

• Experience with hiring, recruiting, or HR coordination required
• Experience in customer service, office administration, or coordination roles preferred
• Experience with scheduling software, CRM systems, or applicant tracking systems is a plus

 

Pay & Benefits

• $45,000 – $55,000 annual salary (based on experience)
• Full-time position
• 7 Paid Holidays
• PTO accrual starting day 1 (2 weeks per year)
• Health stipend per year
• Opportunity to grow with a developing company
• Positive team environment
• Meaningful role helping build both client relationships and company culture

Work Location

Office-based role in Lititz, PA.