Business IT Support Technician

Do you love working with and supporting a wide range of technology? Do you enjoy seeing the smile on a customer’s face when you help them solve a problem? Are you detail oriented, organized and self-motivated? If so, then read on.

Our Company:
We are a small but growing business IT services provider supporting a wide range of mostly local businesses in various industries. We design, build, and support networks, provide and support Windows PCs and servers, and take on challenges with many other products, devices and services with the goal of creating high value for our clients by minimizing technical problems, securing and optimizing their use of IT investments, and providing the best customer experience possible.

Job Overview

We are looking for a smart, energetic technician with 2 or more years full-time experience supporting small business' IT needs; specifically with Windows Server, Microsoft applications and cloud solutions, and wired/wireless networks. Experience in Managed IT Services is preferred.

Job Responsibilities may include:

• Designing, configuring, troubleshooting, and supporting Windows Servers and Desktops, small business networks, and related infrastructure
• Cybersecurity administration and solution design
• Azure administration, configuration, and setup
• Management and setup of Microsoft 365 
• Upgrading and Migrating of on-premises systems and software
• Providing advice and assistance to clients to optimize their use of technology
• Working solo or as part of a team
• Creating and following documented processes/procedures and protocols
• Identifying and suggesting possible improvements on internal workflows and procedures
• Auditing client and internal company assets and processes for security flaws and providing suggestions for improvement

Requirements:

• 2+ years experience supporting small business IT users and environments 
• Great work ethic, attention to detail, and analytical problem-solving skills
• Written and spoken English proficiency, and the ability to clearly communicate 
• A positive attitude toward both clients and co-workers, professional appearance, and ability to build rapport with clients
• Clean, reliable vehicle
• Work from the Tech One office or at client locations as needed.

Assets:

• Knowledge and experience designing, creating, and troubleshooting small business IT environments
• Experience with Active Directory, DHCP, DNS, Group Policy, PowerShell, and the rest of the Windows Server OS stack.
• Experience with Microsoft 365, including troubleshooting, setup, and migration.
• Experience with Microsoft's cloud offerings, including Azure
• Experience designing and troubleshooting networks, including VLANS and wireless
• Managed Services experience

Our benefits include:

• Excellent starting wage (up to $60,500, depending on experience and skillset), with frequent reviews and opportunities for increase
• Retirement Plan with a generous company contribution
• Paid Time Off including Vacation, Holidays, and Sick/Personal time
• Mileage reimbursement for business use of your personal vehicle
• Company-provided tools and equipment

Please apply at