IT Field Services Technician

DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.

Our site at York provides advanced 3PL solutions to a premium Automotive brand and manages complex engineering services. We’re a fast-paced, quality-driven automotive warehouse supporting some of the biggest names in the industry.

Our Field Services Technician would support our technology infrastructure that powers logistics operations, ensuring hardware, software, and network systems run smoothly to minimize downtime and maximize efficiency.This is morning shift role and work hours would be Monday-Thursday 6:30am to 5pm .

About the Role

• Responsible for maintaining standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery.
• Provide diagnostic support to the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation.
• Provide first level support to the incident management activities in the plant and problem and change management activities for the site, including weekend, holiday and after hours support when required.
• Assume other plant related IT support responsibilities as per plant requirements, availability, and IT skills such as development of ad hoc reports via standard reporting writing tools i.e. Qlik Sense and PowerBI.
• Report site IT downtime and changes to the site production schedules using the appropriate communication procedures.
• Develop and maintain functional knowledge of all critical operational application software & processes utilized at the site in order to provide support and training to the site users.
• Develop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures utilized at the site in order to provide IT support.
• Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group.
• Organize IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst.
• Follow the site related IT purchasing & asset tracking procedures receiving IT assets, updating the IT asset inventory & partake in decommissioning end-of-life assets.
• Other duties as assigned

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.