Vice President Business Development

Job Description

Job Description

Location: Remote
Travel: Up to 50% domestic and international
Job Type: Full-time

Vice President, Sales & Business Development (Enterprise CX / BPO)

Lead the Future of Customer Experience Sales

This is not a maintenance role. This is a build, shape, and win role.

We are looking for a proven enterprise seller who knows how to open doors, influence at the highest levels, and close complex CX / BPO deals.

If you thrive in a hunter environment, enjoy building pipeline from the ground up, and want to play a key role in driving global growth, this is where you do it.

Who We Are

At Ignition CX, we redefine customer engagement through innovative technology, scalable contact center solutions, and a global delivery model.

Since 2002, we have partnered with leading brands across telecom, financial services, retail, and tech to deliver exceptional customer experiences at scale.

What You Will Own

• Drive enterprise new logo acquisition across key verticals
• Own the full sales cycle - prospecting through contract execution
• Lead complex RFPs, solution design, pricing, and negotiations
• Build and maintain a disciplined, high-value pipeline
• Develop C-suite relationships and act as a trusted advisor
• Identify and expand into new verticals and market opportunities
• Partner cross-functionally to deliver solutions that win

What Success Looks Like

• Consistent achievement of revenue and new logo targets
• Strong pipeline coverage and deal progression discipline
• High win rates and contract values
• Ability to close complex, multi-stakeholder enterprise deals

What You Bring

• 7+ years of success in enterprise CX, BPO, or contact center sales
• Proven ability to close net new business at the enterprise level
• Experience managing long, complex sales cycles
• Strong understanding of nearshore, offshore, and domestic delivery models
• Executive presence with the ability to influence at the C-suite level
• Highly self-directed, competitive, and results-driven

Why Join Ignition CX

• True ownership of enterprise growth and strategy
• High visibility with executive leadership
• Opportunity to shape deals, pricing, and market positioning
• Collaborative, performance-driven culture
• Uncapped earning potential tied to results

If you are a hunter who knows how to win enterprise deals in CX/BPO, we want to talk.

Pre-Employment Requirements

Employment is contingent upon the successful completion of a background check covering criminal history for all places of residence within the past seven years.

EEO Statement

Ignition CX provides equal opportunity employment to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.