Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance (NE)

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Job Title : Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance

Location : SAP Office- North East Region USA or Canada

What You'll Do

• Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers.
• Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business.
• Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions.
• Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite.
• Mitigate churn: Manage renewals of SAP solutions/services.
• Support sales: Identify sales leads and assist in expansion and upsell efforts.
• Crisis management: Handle difficult customer situations and de-escalate crises.
• Drive renewals and expansions: Focus on subscription or perpetual license-based solutions.
• Support adoption of broader Finance solution set: SAP S/4HANA Cloud, Public Edition and Intelligent Spend solutions

What You Bring

• Executive presence: Strong relationship-building skills.
• Business acumen: Deep knowledge of business models, strategies, and processes.
• Problem-solving: Proven ability to handle complex issues with customer executives.
• Cloud software expertise: Experience with cloud software solutions and delivery models.
• Domain expertise: Expert level buying center/Lines of Business domain expertise.
• Risk mitigation: Ability to apply risk-mitigation strategies.
• SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions.
• Technical understanding: Some technical knowledge to address customer issues.
• Educational background: Bachelor's degree or equivalent required.
• Software experience: Knowledge of SaaS, PaaS and IaaS processes.
• Project management: Strong program/project management and governance skills.
• Commercial skills: Good commercial/deal support skills.
• Communication skills: Excellent verbal and non-verbal communication skills.
• Renewals and expansions: Experience driving renewals, expansions, and up-sells.
• Knowledge of Financial Solutions a plus.

Meet Your Team

• Collaboration: Work closely with SAP CSM leadership across all Solution Areas, account teams, industry teams, partners, and solution management organization.
• Coordination: Coordinate internal SAP and partner resources to ensure value delivery.

Skills You'll Use

• Professional Skills: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establishing Trust, Influencing Skills.
• Tech Industry & SAP General Skills: Key Performance Indicators (KPIs), Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP.
• Role Specific Skills: Customer Value Journey Alignment, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections.

Future Direction

• Integration with SAP Cloud Business Suite: Prepare for the transition to SAP Cloud Business Suite, which integrates AI, real-time data, and comprehensive business applications.
• AI-driven innovation: Leverage AI capabilities embedded in SAP Business Suite to enhance productivity and decision-making.
• Unified business processes: Utilize SAP Business Suite to streamline operations across finance, HR, supply chain, and more.
• Scalability and flexibility: Embrace the modular and extensible nature of SAP Business Suite to adapt to evolving business needs.

Focus on SAP Cloud Business Suite Finance Solutions

SAP Office Of CFO (oCFO) Solutions

• Record to Report: Utilize solutions such as Blackline, Advanced Financial Close, and Group reporting to enable standard accounting & financial close processes
• Quote to Cash: Utilize solutions such as Configure Price Quote (CPQ), Convergent Mediation, and Billing & Revenue Innovation Management (BRIM) to enable end to end sales processes
• Treasury: Utilize solutions such as Digital Payments and Multi-Bank Connectivity to enable cash flow management and overall financial health
• Compliance: Utilize solutions such as Governance, Risk & Compliance (GRC), Document & Reporting Compliance (DRC), and Global Trade Services (GTS) to enable adherence to laws, rules, and regulations
• Financial Planning and Analysis: Utilize SAP Analytics Cloud Planning for collaborative enterprise planning, data analysis, and visualization.
• Additional: Utilize Business Technology Platform services to extend oCFO applications and utilize Business Transformation Management solutions to enable the People, Process, and Technology elements of a broader cloud transformation

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,000 - 261,800 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 446174 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

Nearest Major Market: Philadelphia

Job Segment: Supply Chain Manager, Cloud, Embedded, ERP, SAP, Operations, Technology