Guest Services Event Staff

ABOUT OUR CLUB
Philadelphia Union was awarded Major League Soccer’s 16th franchise in February 2008 and officially launched in May 2009. Owned and operated by Union Sports and Entertainment, the club began its inaugural season in 2010 and opened Subaru Park in June of that year. Located along the Delaware River at the base of the Commodore Barry Bridge, Subaru Park is a world-class, soccer-specific stadium with a capacity of 18,500—just 15 miles from downtown Philadelphia.

Since its founding, the Union has built a strong competitive legacy. The club reached the finals of the Lamar Hunt U.S. Open Cup in 2014, 2015, and 2018, and has consistently qualified for the MLS Cup Playoffs, including appearances in 2011, 2016, 2018 to 2023, and 2025. In 2020, the Union captured its first Supporters’ Shield, awarded to the team with the best regular season record, and repeated the achievement in 2025. The club made its debut in the CONCACAF Champions League in 2021 and returned in 2023. In 2022, the Union were crowned Eastern Conference Champions and competed in one of the most thrilling MLS Cup Finals in league history.

Located just outside Subaru Park, is Union Yards, a vibrant fan-centric destination featuring a 7,000-square-foot brew hall and a 32,500-square-foot tailgate zone. The space offers communal seating, live entertainment, tailgate games, and a full-service bar with local brews and food options. It is designed to extend the matchday experience and foster community among fans before and after games.

In 2025, the Union unveiled the WSFS Bank Sportsplex, a 170,000-square-foot sports and recreation complex with three grass and four turf fields, adjacent to Subaru Park. This state-of-the-art facility unites the first team, second team, and academy programs on one campus which is the first of its kind in Major League Soccer. It serves as a hub for elite training, youth development, and community engagement, hosting year-round tournaments, clinics, and wellness programming.

Philadelphia Union’s culture is defined by its brand positioning: Young, Fearless, Challengers. This identity reflects the club’s commitment to defying the ordinary and relentlessly pursuing excellence both on and off the field. The Union’s crest and colors pay homage to Philadelphia’s revolutionary spirit, with the snake, shield, slogan, and thirteen stars symbolizing the city’s historic role as America’s original capital.

ABOUT THE ROLE

As part of the Guest Services team at Subaru Park, you’ll help shape the game‑day experience for our fans. Our staff is dedicated to creating a safe, welcoming, and energetic environment throughout the stadium. You’ll greet guests, assist with directions and seating, monitor crowd behavior, and help ensure every visitor enjoys a top‑tier sports and entertainment experience.

RESPONSIBILITIES

• Warmly greet guests and welcome them to Subaru Park.
• Assist with ticketing questions, seating locations, and general stadium procedures and policies.
• Comfortably manage and interact with large groups of guests.
• Maintain awareness and control of your assigned section or area.
• Anticipate, identify, and resolve issues to promote a safe and enjoyable environment.
• Share general building information, including locations of amenities and services.
• Ensure all areas remain safe for guests and staff.
• Monitor alcohol consumption and help address related concerns appropriately.
• Deliver exceptional, friendly, and proactive customer service.
• Perform additional duties as assigned to support stadium operations.

QUALIFICATIONS

• Available to work a part‑time schedule that includes frequent evening and weekend shifts (majority of events occur during these hours).
• Previous customer service experience preferred.
• Ability to remain calm and professional in high‑stress or fast‑paced situations.
• Comfortable standing for long periods.
• Ability to work outdoors in varying and extreme weather conditions.
• Friendly, outgoing, and positive personality.
• Consistently courteous, polite, and committed to delivering a great guest experience.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Not sure you meet every requirement? Championship teams are built on diverse strengths. If you’re passionate about sports and excited about this role, we want to hear from you!

Job Questions:

1. Are you local to Philadelphia/Chester, PA area?

2. Are you able to work a variety of shifts, with most scheduled events taking place during evenings and weekends?

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