Quality Assurance Supervisor
- Provide direct leadership and supervision for laboratory operations and technical staff focusing on performance management, workflow efficiency, and staff development
- Oversee daily lab operations, ensuring effective prioritization of work to meet business needs
- Manage comprehensive PER logistics from initiation through material handling, assignment, analysis, review, and final closeout
- Ensure timely and prioritized lab review of all PER according to established protocols and identify and remove process bottlenecks, standardize workflows, and implement process improvements
- Communicate critical findings and recommendations to Quality Assurance, Application Engineering, and Sales teams
- Develop, implement, and manage Key Performance Indicators (KPIs) for laboratory operations
- Maintain accurate documentation and reporting of laboratory activities and results
- Implement corrective action programs based on analysis of quality data and testing outcomes
- Drive continuous improvement initiatives to enhance laboratory efficiency and effectiveness
- Ensure adherence to all safety regulations and company policies within the laboratory environment
- Serve as coach and mentor to laboratory and technical staff, fostering accountability, engagement and growth
- Bachelor's degree in Engineering, Chemistry, Materials Science, or related technical field
- Minimum 7+ years of progressive experience in quality assurance, with demonstrated history managing laboratory operations or customer incident management systems.
- Proven ability to manage teams and operational processes in a structured environment.
- Experience driving process improvements, workflow optimization, and cross-functional collaboration.
- Proficiency in data analysis software and statistical analysis tools
- Knowledge of quality management systems and testing equipment
- Understanding of corrective action programs and root cause analysis methodologies
- Familiarity with industry standards and regulatory compliance requirements
- Strong analytical and problem-solving abilities with attention to detail
- Excellent leadership and team management skills; motivate and guide a diverse technical team
- Effective written and verbal communication skills
- Ability to prioritize multiple projects and meet deadlines in a fast-paced environment
- Experience mentoring and developing technical staff
- Understanding of lean manufacturing principles and continuous improvement methodologies
- Strong organizational skills and ability to manage complex processes
- Ability to travel globally
- Previous experience managing laboratory personnel and technicians
- Background in mechanical systems, pipe joining, or related industrial applications
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