Customer Service Representative - Live Chat

A Remote Customer Service Representative serves as the primary point of contact between the company and its customers. This role involves responding to inquiries, resolving issues, and providing product or service information through phone, email, chat, or social platforms—while working from a remote location.

Key Duties and Responsibilities

• Respond to customer inquiries via phone, email, live chat, or messaging platforms

• Resolve customer complaints efficiently and professionally

• Provide accurate information about products, services, and policies

• Process orders, returns, refunds, and account updates

• Document customer interactions and maintain detailed records

• Escalate complex issues to appropriate departments when needed

• Follow company procedures, scripts, and quality standards

• Meet performance metrics such as response time, resolution rate, and customer satisfaction

• Maintain a positive, empathetic, and professional attitude at all times

Required Skills and Qualifications

• High school diploma or equivalent (college coursework preferred)

• Previous customer service or call center experience is a plus

• Excellent verbal and written communication skills

• Strong problem-solving and conflict-resolution abilities

• Ability to multitask and navigate multiple systems

• Basic computer skills (CRM software, email, chat tools)

• Reliable internet connection and quiet home workspace

• Ability to work independently and manage time effectively

Benefits of the Role

• Work from home / fully remote position

• Flexible work schedules or shift options

• Competitive hourly pay or salary

• Paid training and ongoing support

• Health, dental, and vision insurance (for eligible employees)

• Paid time off and holidays

• Career growth and advancement opportunities

• Employee discounts or performance bonuses (if applicable)

• Improved work-life balance with no commuting

Ideal Candidate Traits

• Customer-focused and empathetic

• Patient, professional, and dependable

• Comfortable handling high-volume interactions

• Adaptable and willing to learn new systems