Analyst, Customer Excellence

This role is responsible for cultivating and strengthening strategic partnerships with key customers by serving as the “Voice of the Customer” and co-creating innovative supply chain solutions that drive mutual benefits and efficiencies. Success in this role depends on building strong cross-functional relationships within Kraft Heinz to enable seamless collaboration and measurable improvements across the supply chain network. The ideal candidate can identify process improvement opportunities, develop and implement cost-saving initiatives, and measure impact to ensure continuous improvement and optimization of supply chain operations.

Job Description

Primary Responsibilities

Customer Advocacy (“Voice of the Customer”)

• Educate key internal stakeholders on customer supply chain expectations.

• Provide feedback on Kraft Heinz’s performance to ensure customer needs are met and exceeded.

Strategic Partnership Development

• Build and enhance customer partnerships to create efficient supply chains that support mutual benefits, growth, and profitability.

Performance Analysis & Continuous Improvement

• Analyze and monitor monthly KPIs to track service levels and efficiency performance.

• Make proactive adjustments to improve performance metrics such as on-time delivery, case fill rate, and other key indicators.

Cost Savings & Service Improvements

• Deliver specific, measurable cost savings targets and service improvements through process enhancements, corrective actions, and collaboration with logistics, planning, and customer service teams.

Innovative Supply Chain Solutions

• Design and implement mutually beneficial supply chain programs that improve service, on-time performance, and/or reduce costs (e.g., Customer Backhaul Programs, Factory Direct opportunities).

Policy Development & Implementation

• Participate in developing and coordinating implementation of supply chain policies and procedures that meet customer needs and align with Kraft Heinz business interests.

Sales Collaboration & Support

• Partner closely with Sales counterparts to maximize sales through efficient supply chain offerings.

• Stay informed on Sales initiatives and support the team in meeting targets and project deadlines.

Collaborative Forecasting & Supply Chain Optimization

• Partner with customers to develop and implement collaborative forecasting strategies to enhance visibility, streamline processes, eliminate waste, and reduce costs and hours spent.

Qualifications

Experience

• 1–3 years of experience in a supply chain-related field, with a track record of delivering consistent, positive results in supply chain management.

Technical Skills

• Advanced proficiency in Microsoft Excel and PowerPoint.

• Experience with ERP systems (SAP preferred) and ability to use technology to drive optimization.

• Experience with BI reporting tools/technologies, including designing, developing, and implementing reports that provide actionable insights.

Core Capabilities

• Strong analytical and strategic thinking skills to solve complex supply chain problems and develop effective solutions.

• Proven ability to design, develop, and implement innovative supply chain solutions that support business growth and profitability for Kraft Heinz and its customers.

• Excellent interpersonal skills, with the ability to influence and negotiate in a cross-functional environment.

• Demonstrated leadership skills leading project teams without positional authority; able to motivate and guide teams to achieve supply chain excellence.

• Highly resilient and results-driven in a fast-paced, dynamic environment.

• Strong presentation skills to communicate strategies, solutions, and results to customers, sales teams, and executive leadership.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.