Customer Support Trainee

Are you an energetic people-person with a passion for customer service?
Do you enjoy interacting with customers and resolving conflicts?
Would you say you find yourself wishing you had a customer-facing career with fast-paced growth opportunities?

If you answered yes to any of these questions, we’d love to hear from you regarding our Customer Support Trainee position!

Empire Management Group is a marketing and customer relations firm that focuses on providing excellent customer service in the Philadelphia area. Our methods of face-to-face marketing and customer service provide our customers with a personalized, unique experience that they never forget. Whether it’s brainstorming ideas for new marketing strategies with clients, troubleshooting service issues on the customer’s behalf, or auditing internally to ensure we continue to implement the best practices in customer service, we step up to the plate and give it our best.

As our customer base continues to grow, we are actively looking to expand our team with new Customer Support Trainees committed to providing stellar customer service to our clients!

Key Responsibilities of a Customer Support Trainee:

• Forge impactful relationships with customers at initial point of contact
• Resolve customer complaints promptly, professionally, and effectively
• Recognize when to escalate conflicts up the chain and when to take proactive action
• Stay up to date on company products, policies and procedures to provide the most accurate customer service
• Consult with marketing and human resource departments when necessary
• Open and close orders for interested customers and provide ongoing customer service
• Provide top-notch customer service via phone, email, and in-person visits
• Assist in the development of junior Customer Support Trainees

Qualifications of a Customer Support Trainee:

• Previous experience in customer service, preferred
• Strong interpersonal/communication skills
• Ability to de-escalate and resolve conflicts effectively
• Desire to learn, willingness to take and implement feedback
• Growth-oriented individuals willing to start in an entry-level customer service role and work their way up
• Candidates from underrepresented groups are encouraged to apply!

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