Maitre D
- Be armed with all necessary information about the restaurant, bar, and hotel to exceed guest expectations
- Weave your own personality into the role while adhering to service standards, both through your own style of communication and fashion sensibilities
- Mastery of OpenTable functions and constant awareness of service dynamics that are affecting the initial guest experience
- Provide excellent, friendly, and professional service to internal and external guests in all interactions
- Ensure cleanliness and organization of host stand areas
- Communicate effectively with restaurant management and team members
- Maintain knowledge of dining room layout, reservation procedures, house count, and department policies.
- Attend to guest needs, handle complaints professionally, and maintain confidentiality while promoting positive guest relations
- Quality-checking menus and communicating production needs to management
- Assembly of menus The Ideal Candidate - Has a passion for hospitality, service, food and beverage.
- Is deeply personable
- Has a sense of style in communication and appearance
- Has a background in fine dining, casual fine dinings, and/or theater or the performing arts generally
- Understands the gravity of setting the tone for guests both upon arrival and departure
- Is extremely detail-oriented and highly organized
- Has excellent interpersonal and communication skills
- Works with professionalism and is self-driven. Requirements & Experience - Proficient in bar/restaurant operations, ideally with a deep understanding of maintaining a digital reservation book (we use OpenTable, experience limited to Resy would be ok)
- Maintain high personal appearance and hygiene standards consistently
- Flexible schedule availability, including weekends, holidays, late hours, and at times brunches or special meal periods
- Punctual and reliable in reporting to work as scheduled.
- Capable of prolonged standing/walking
- Adheres to a guest-responsive culture for exceptional service
- Possess excellent organizational, interpersonal, and communication skills; maintain a positive and professional demeanor consistently Compensation & Benefits - Health insurance for full-time employees
- Accrued PTO and sick pay
- Professional development opportunities
- Environment that encourages initiative, leadership, and continuous improvement
- Working with highly talented people who are extremely passionate about their craft
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