Patient Contact Coordinator 1

Job Description

Job Description

Description:

Summary of Responsibilities

Schedule new/established patients for office visits/procedures

Job Classification: Category III – This position has no occupational exposure to blood borne pathogens.

Job Relationships

• Reports to Call Center Manager
• Regular interaction with peers, employees in other depts. and providers offices
• Works cooperatively with managers and peers

Responsibilities - The duties and responsibilities of the Patient Care Representative to Providers include, but are not limited to:

A. Schedule new/established patients for office visits/procedures

B. Mail out appropriate paperwork to patients with upcoming visits/procedures

C. Schedule recall appointments

Physical Activities and Requirements

A. Repetitive hand movement due to extended computer use

B. Extensive phone and computer usage

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. In addition, a drug screen will be required. TB testing will also be required for all patient-facing roles.

EEO Statement

At US Digestive Health, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. US Digestive Health is committed to assuring equal employment opportunities to all employees and applicants.

US Digestive Health is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Reading, PA 19610: Relocate before starting work (Required)

Work Location : In person

• Experience: Medical Office Experience Preferred
• Language: Bilingual Preferred
• Training: On the Job Training
• Skills – Organization, Communication, Pleasant Phone Manner
• Knowledge of (e.g. Medical terminology, CPT codes, ICD-9 codes)