Patient Ambassador

Job Title:  Patient Ambassador (Dental Implant Sales) 
Department:  Sales 
Reports to:  Vice President of Sales Strategy 
FLSA Status:  Exempt 

Company Overview 

Smart Arches Dental Implant Centers have been created by doctors to improve the lives of the patients who entrust us with their care. We have taken the "corporate feel" that exists with big dental implant clinics and become hyper-focused on patient experience and care to drive our company. If you are passionate about helping people start over and strengthen their confidence, then Smart Arches Dental Implant Centers is a great place to call your home. Everyone involved wants to make a positive impact with the work and efforts we give—this is how we can truly make a difference. If this speaks to you, we look forward to hearing from you. 

Position Summary  
The Patient Ambassador is responsible for guiding patients through the life-changing process of dental implants, combining sales expertise with compassionate care. You’ll build trust, educate patients on advanced implant solutions like All-on-Four, and help them navigate financing options to make treatment affordable. 

We’re seeking a motivated, empathetic individual passionate about transforming lives through better health and confidence. Your role is key in ensuring patients feel supported, informed, and confident throughout their dental journey. 

Duties and Responsibilities 

• Own the Sales Process:  Guide patients through the consultative sales process, ensuring they understand and feel confident about their dental implant options. 

• Educate Patients:  Clearly explain procedures like All-on-Four, helping patients make informed decisions. 

• Follow-Up:  Conduct follow-up calls to address questions and keep patients engaged. 

• Build Payment Plans:  Create customized payment plans tailored to each patient's financial needs. 

• Lead Generation:  Engage in proactive outreach, including cold calling, community involvement, and referral-based lead generation to build a strong sales pipeline. 

• Smooth Transitions:  Ensure seamless coordination from consultation to procedure by collaborating with clinical and administrative teams. 

• Referral Management:  Drive patient referrals by fostering relationships with existing patients. 

• Team Collaboration:  Work closely with doctors and general managers to meet sales and patient care goals. 

• Additional Duties:  Take on other tasks as needed to support office and organization success as assigned

Qualifications 

• 2 years of Sales experience required, direct to consumer consultative sales preferred. 
• Prior Dental Office experience highly preferred. 
• Strong communication, listening, and negotiation skills 
• A confident approach and an ability to build rapport quickly 
• Self-motivated, driven, and able to think outside the box 
• Must possess thorough and consistent follow-up skills 
• Experience using a contact tracking system 
• 4-year degree preferred 

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.