Customer Experience Operations Analyst

CoreWeave is The Essential Cloud for AI. Built for pioneers by pioneers CoreWeave delivers a platform of technology tools and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs startups and global enterprises CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017 CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at .

What Youll Do:

We are seeking a Customer Experience Operations Analyst to join our growing Revenue Operations team. This role is crucial for developing the operational foundation of our Customer Experience organization acting as the connective tissue between technical Solutions Architects the Sales organization and the operational teams essential for smooth business function. This role is vital for ensuring our technical pre-sale through delivery operational processes scale with our rapid growth.

About the Role:

This role will act as an operational backbone for our Customer Experience function bringing structure and clarity to a complex fast-moving environment. You will manage the systems processes and workflows that support customer delivery onboarding and overall operational excellence. This role requires close collaboration across Revenue Operations Accounting Engineering and Customer Experience to deliver best-in-class customer experiences. You will be energized by solving complex problems at the intersection of technology and operations.

Who You Are:

• Experience: 5-7 years of experience in customer experience/solutions operations business operations or a similar roleideally in cloud infrastructure SaaS or AI/ML environments.
• System Management: Proven experience managing workflows and data across systems such as Salesforce JIRA or similar platforms.
• Technical Bridge: Strong ability to bridge technical and operational conversations working effectively with engineers and business stakeholders.
• Analytical Mindset: Analytical and systems-minded thinker capable of turning data into actionable insight.
• Communication: Excellent written and verbal communication skills.

Preferred:

• Previous experience with cloud infrastructure concepts (e.g. Kubernetes container orchestration and AI/ML infrastructure).
• Familiarity with DevOps or AI/ML tooling (e.g. SUNK Terraform Helm or related platforms).
• Willingness to work in a hybrid environment (3 days per week in-office)

Wondering if youre a good fit

We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams even if you arent a 100% skill or experience match. Here are a few qualities weve found compatible with our team. If some of this describes you wed love to talk.

• You love to create order out of ambiguity in fast-moving complex environments.
• Youre curious about translating between technical and operational contexts to maintain cross-functional alignment.
• Youre an expert in being highly organized and proactive with a natural drive to improve systems and workflows.

Why CoreWeave

At CoreWeave we work hard have fun and move fast! Were in an exciting stage of hyper-growth that you will not want to miss out on. Were not afraid of a little chaos and were constantly learning. Our team cares deeply about how we build our product and how we work together which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry who will want to learn from you too. Come join us!

The base salary range for this role is $75000 to $110000. The starting salary will be determined based on job-related knowledge skills experience and market location. We strive for both market alignment and internal equity when determining addition to base salary our total rewards package includes a discretionary bonus equity awards and a comprehensive benefits program (all based on eligibility).

What We Offer

The range weve posted represents the typical compensation range for this role. To determine actual compensation we review the market rate for each candidate which can include a variety of factors. These include qualifications experience interview performance and location.

In addition to a competitive salary we offer a variety of benefits to support your needs including:

• Medical dental and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

Our Workplace

While we prioritize a hybrid work environment remote work may be considered for candidates located more than 30 miles from an office based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration

CoreWeave is an equal opportunity employer committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA) CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process unless such accommodation would cause an undue hardship. If reasonable accommodation is needed please contact: .

Export Control Compliance

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information applicant must either be (A) a U.S. person defined as a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (green card holder) (iii) refugee under 8 U.S.C. 1157 or (iv) asylee under 8 U.S.C. 1158 (B) eligible to access the export controlled information without a required export authorization or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may for legitimate business reasons decline to pursue any export licensing process.

Required Experience:

IC